Job Description & Skills/Qualifications Required
The role - HR (Suva)
This role will provide leadership and oversight to the P&C department, ensuring the effective management of all P&C functions, fostering a positive work environment that supports staff retention and engagement, and driving HR initiatives aligned with the organization's goals.
Key responsibilities
- Provide leadership and oversight to the P&C department, ensuring effective management of all P&C functions including talent acquisition, onboarding, learning & development, employee relations, record management, people analytics, reward and compensation, engagement and retention, and talent management.
- Develop and implement comprehensive P&C strategies, policies, and procedures aligned with Centrecom's organizational goals and objectives.
- Provide guidance and support to P&C Managers and other P&C staff members to drive P&C initiatives and foster a collaborative and high-performing P&C team.
- Develop and implement talent acquisition strategies, ensuring Centrecom attracts and retains high-quality employees.
- Collaborate with hiring managers to identify staffing needs, oversee recruitment processes, and ensure compliance with relevant policies and legal requirements.
- Collaborate with managers to identify training needs and work with partners to deliver relevant training programs, workshops and e-learning programs.
- Oversee employee relations activities, including conflict resolution, grievance handling, and disciplinary actions.
- Ensure compliance with employment laws and promote fair and ethical practices across the organization.
- Maintain a comprehensive understanding of employment laws, compliance requirements, and industry-specific regulations relevant to the BPO industry.
- Establish and maintain effective record management systems to ensure accurate and confidential employee data storage.
- Collaborate with stakeholders to make data-driven decisions and implement proactive P&C strategies.
- Maintain competence with HR data and metrics to identify trends, evaluate P&C initiatives, and optimize P&C practices.
- Develop and manage employee reward and recognition programs, including compensation, benefits, and performance-based incentives.
- Ensure the organization's reward programs are competitive and aligned with market trends and industry standards.
- Foster a positive work environment and develop initiatives to enhance employee engagement and retention.
FOR A DETAILED ROLE DESCRIPTION - CLICK ON THE LINK BELOW
Essential Skills & Experiences:
- Proven experience in a senior HR leadership role with comprehensive understanding and demonstrated expertise across all HR functions including talent acquisition, onboarding, learning & development, employee relations, record management, people analytics, reward and compensation, engagement and retention, and talent management.
- Deep knowledge of employment laws, compliance requirements, data protection regulations, and industry-specific regulations relevant to the BPO industry, with demonstrated ability to ensure organizational compliance and promote fair and ethical practices.
- Strong competence in HR data analytics, metrics, and reporting, with proven ability to utilize insights to identify workforce trends, evaluate P&C initiatives, and make data-driven decisions that support organizational goals.
- Proficiency in HRIS software and analytical tools, with demonstrated experience in implementing modern HR systems, promoting integration and automation, and driving digital transformation to improve efficiency and accuracy in HR operations.
- Experience in Contact Centres, large retail, or hospitality businesses is preferred, with demonstrated ability to thrive in fast-paced, dynamic environments while managing high workloads and adapting to changing business needs.
- Degree in Human Resources or a related field, or commensurate industry experience demonstrating equivalent knowledge and capability in P&C leadership.
Remuneration and Benefits
- A secure career with a strong fast-growing company
- Competitive salary package
- Medical Insurance
- Access to discounted travel
- Ongoing career development and training
- Work in a fun and supportive team
Application Process
To apply please refer to the below link:
https://jobs.hrmonise.com/details/4422/centrecom-fiji/head-of-people-culture-suvaJan2026
Application close on Sunday 8th February 2026
Job Functions
Industry
Other Information (Attachments)
The company currently employs in excess of 2,000 employees globally: Centrecom Malta comes with brand new premises that cater for 450+ workstations; Centrecom Fiji has a newly expanded location which caters for 200 workstations; and Centrecom offices in the USA, Australia, New Zealand, Libya and Morocco, cater for an additional 100 workstations.
Our dynamic team, together with the global reach of our offices’ location, remain our most valuable asset, allowing us the flexibility to cater for a 24/7 cost-effective solution bringing together a range of quality-driven services. We assure the highest levels of proficiency by employing high quality employees that are either native speakers or second language speakers, and have all the required skillset to support our clients across the different business sectors.