Customer Care Consultant- Virtual Receptionist- Nadi

Key Responsibilities:

• Professionally handling inbound calls for our clients and positively representing their brand.
• Promptly and efficiently taking and relaying messages to clients.
• Being a reliable team player with a helpful and positive attitude.
• Offering a warm phone presence, bringing your best self to work.
• Providing an exceptional level of customer service.
• Proactively think along with the customer to resolve their questions quickly.
• Compliance with the Service Level Agreement and focused on customer loyalty.
• Ability to deal with sensitive/emotive situations while identifying and fulfilling the customers’ needs.
• Ability to deliver product knowledge to customers, incorporating all company services.
• Ability to find solutions when there are changes in circumstances or requirements.
• Strengthening existing guests’ relationships while building new connections with potential guests.

Essential Skills and Experience:

• Prior experience working in a Call Centre or as a receptionist
• Commitment towards delivering exceptional service.
• Attention to detail and accuracy, combined with strong communication skills
• Fast learner who can master multiple new systems, with proficiency at multi-tasking and adapting to changing circumstances
• Confidence dealing with high volumes of work across different channels
• Ability to work independently and as part of a team, and collaborating effectively in a virtual team environment
• Ability to work in shifts and weekends
• Minimum typing speed of 40 to 50 wpm
• Intermediate to advanced computer skills
• Experience with calendar or practice management software is highly regarded
• Initiative and problem-solving abilities
• Technical skills