Job Description & Skills/Qualifications Required
About Us
Centrecom (Pte) Limited is a joint venture organization that draws together the talents of Fiji Airways and the global expertise of a well-respected international partner to provider outsourcing contact centre and back-office services to both local and International clients 24/7.
Our “Centre of Excellence” has engaged state-of-the-at technology to ensure the highest quality of customer service can be achieved and sustained into the future.
The Role - Customer Care Consultant (Int-AU) - Suva
We are now looking for exceptional talent to join our growing organization and share in the success of this venture. If you are a self-motivated, enthusiastic individual aspiring for a long-term career in a growing organization then we would like to help you in developing you career:
Key Responsibilities
- Customer Service Excellence
- Provide exceptional customer service experiences through personalized support to internal and external customers
- Demonstrate strong communication skills in handling sensitive/emotive customer interactions
- Manage difficult customer situations with professionalism and empathy
- Generate solutions by proactively thinking alongside the customer
2. Operational Performance and Problem Solving
- Work autonomously while supporting team objectives
- Utilize exceptional attention to detail in customer service environments
- Apply problem-solving and investigation skills to resolve customer questions quickly
- Develop prioritization skills to identify what to perform first and foremost
- Manage multiple customer requirements simultaneously
- Provide consistent service during variable shift schedules including weekends
3. Professional Development and Team Collaboration
- Maintain ongoing learning and self-education commitment
- Build strong team player capabilities
- Support and interact effectively with colleagues
- Continuously improve customer service expertise
- Adapt to Microsoft Office environment with increasing proficiency
Essential Skills & Experiences:
- At least 1-2 years of experience in a customer service or hospitality environment is desirable
- Have previous experience working with the fast-paced industry
- Considerable working knowledge of Microsoft Word and Excel
- Commitment towards delivering exceptional service
- Attention to detail, combined with strong communication skills
- Fast learner who can master multiple new systems, with proficiency at multi-tasking and adapting to changing circumstances
- Confidence dealing with high volumes of work across different channels (voice, email, messaging/chat)
- Ability to work independently and as part of a team, and collaborating effectively in a virtual team environment
- Ability to work in shifts and weekends
- Ability to be compassionate towards customers
Remuneration and Benefits
- A secure career with a strong fast-growing company
- Competitive salary package
- Medical Insurance
- Access to discounted travel
- Ongoing career development and training
- Work in a fun and supportive team
Application Process
To apply please refer to the below link:
Application close on Saturday 17 January 2026
Job Functions
Industry
Other Information (Attachments)
The company currently employs in excess of 2,000 employees globally: Centrecom Malta comes with brand new premises that cater for 450+ workstations; Centrecom Fiji has a newly expanded location which caters for 200 workstations; and Centrecom offices in the USA, Australia, New Zealand, Libya and Morocco, cater for an additional 100 workstations.
Our dynamic team, together with the global reach of our offices’ location, remain our most valuable asset, allowing us the flexibility to cater for a 24/7 cost-effective solution bringing together a range of quality-driven services. We assure the highest levels of proficiency by employing high quality employees that are either native speakers or second language speakers, and have all the required skillset to support our clients across the different business sectors.