People & Culture Officer - Suva

Job Description & Skills/Qualifications Required

About Us

Centrecom (Pte) Limited is a joint venture organization that draws together the talents of Fiji Airways and the global expertise of a well-respected international partner to provider outsourcing contact centre and back-office services to both local and Intenational clients 24/7.

Our “Centre of Excellence” has engaged state-of-the-at technology to ensure the highest quality of customer service can be achieved and sustained into the future.

The role - People & Culture Officer - Suva

This role will provide administrative support to the P&C department, maintaining HR records, and assisting in the implementation of HR strategies. Play a key role in ensuring the efficient functioning of P&C operations and compliance with HR policies and procedures.

Key responsibilities

  1. Administrative Support:
  • Perform administrative tasks, such as managing correspondence, maintaining files and records, scheduling meetings, and organizing HR-elated documentation.
  • Assist in the preparation and distribution of HR-elated communications, including announcements, policies, and employee notifications.
  • Provide administrative support to the HRIS system, including data entry, data validation, and generating reports.
  • Handle HR-elated inquiries and provide support to employees on administrative matters and queries, ensuing prompt and accurate responses.
  1. Recruitment and Selection:
  • Assist the Senior P&C Officer with end-to-end recruitment processes
  • Post job advertisements, Conduct initial screenings, Coordinate interview schedules, Facilitate the job assessment process for candidates
  • Conduct reference checks and verify qualifications and credentials
  1. Onboarding & Offboarding:
  • Coordinate the onboarding process for new employees
  • Assist in onboarding initiation including IT equipment requests, access credentials, and orientation schedules
  • Conduct HR induction sessions, Coordinate the offboarding process for the employees
  • Ensure smooth transitions during resignations, retirements, and terminations
  1. HR records Management:
  • Maintain accurate and up-to-date employee records in compliance with data protection regulations.
  • Assist in the creation and maintenance of personnel files, ensuing confidentiality and data Security.
  • Support the P&C team in the efficient retrieval and analysis of HR data, generating reports and analytics as required.
  1. HR Operations Assistance:
  • Collaborate with the P&C team in the coordination of HR processes, such as recruitment, onboarding, and employee separations.
  • Assist in the preparation of HR-related documentation, including employment contacts, offer letters, and standard operating procedures (SOPs).
  • Contribute to HR projects and initiatives, providing administrative support as needed.
  1. Compliance and Policy Adherence:
  • Assist in ensuing compliance with HR policies, procedures, and legal requirements.
  • Support the dissemination and implementation of HR policies, ensuing employees' understanding and adherence.
  • Assist in monitoring and documenting employee attendance, leaves, and other HR-related activities.

Essential Skills & Experiences:

  • Diploma or bachelor's degree in human resources, or a related field.
  • At least 2 years relevant experience in the HR field
  • Have strong organizational and time management skills to effectively handle multiple tasks and priorities.
  • Possess exceptional attention to detail and ensue data accuracy while handling employee records and information.
  • Have good analytical ability and problem-solving skills to interpret data, identify patterns, and generate meaningful insights.
  • Exhibit excellent communication and interpersonal skills by effectively conveying information and collaborating with cross-functional teams.
  • Present ethical behavior and apply principles and values consistently in decision-making processes, fostering a culture of integrity within the P&C team.

Remuneration and Benefits

  • A secure career with a strong fast-growing company
  • Competitive salary package
  • Medical Insurance
  • Access to discounted travel
  • Ongoing career development and training
  • Work in a fun and supportive team

Application Process

For more details and to apply for the job, please refer to the link below or scan the QR Code

Job Functions

Human Resources Officer/Clerk

Industry

Call Centre & Customer Management

Other Information (Attachments)