Make Safe Coordinator (Remote)

About the Role

We are seeking a calm, professional, and reliable Make Safe Coordinator to work remotely from Fiji as the first point of contact for customers requiring urgent make-safe assistance following property damage (storms, water ingress, impact damage, safety hazards).

This is a phone-based customer service role supporting a fast-paced emergency make-safe operations team based overseas. Accuracy, empathy, and professionalism are essential.

Key Responsibilities

• Answer inbound customer calls professionally and confidently

• Calm and reassure distressed customers during emergency situations

• Collect accurate job details (address, damage type, urgency, photos)

• Enter and update job information accurately in internal systems

• Follow up customers for missing information where required

• Escalate urgent or high-risk matters according to procedures

• Maintain clear, accurate call notes and records

Skills & Experience Required

• Excellent spoken and written English

• Strong phone manner and customer service skills

• Ability to remain calm under pressure

• High attention to detail and accuracy

• Confident using computers, email, and online systems

Preferred:

• Call centre or customer service experience

• Construction, insurance, or trade industry exposure

• Experience working remotely or with overseas clients

Remote Work Requirements (Essential)

• Quiet, professional home workspace

• Reliable high-speed internet connection

• Laptop or desktop computer suitable for daily work

• Headset suitable for professional phone calls

• Ability to work set rostered hours reliably

Time Tracking (Important)

• This role is paid per hour

• Work hours are tracked using Time Doctor

• Applicants must be comfortable working with time-tracking software

• Payment is made only for logged and approved working hours

How to apply

Before You Apply – 3 Essential Steps for Impact:

1. Read the Job Specification Thoroughly: Review the job requirements carefully and assess whether your skills, experience, and qualifications align with what the employer is seeking.

2. Self-Review and Highlight Your Strengths: Identify the key skills and experiences that make you a strong candidate for the role. Tailor your CV and cover letter to emphasise these points.

3. Research the Company: Learn about the company’s values, culture, and recent projects. Demonstrating knowledge of the company shows genuine interest and helps you stand out.

Need a quick refresher on how to apply? Check out our  How to Apply on MyJobsFiji guide https://myjobsfiji.com/blog/uploading-cvs/

The application must have:

1. An up-to-date CV
2. An application letter that addresses why you should be considered for the role