Customer Care Consultant - TMC (Suva)

1. Customer Service Excellence

• Provide exceptional customer service experiences through personalized support to internal and external customers
• Demonstrate strong communication skills in handling sensitive/emotive customer interactions
• Manage difficult customer situations with professionalism and empathy
• Generate solutions by proactively thinking alongside the customer
• Communicate effectively via phone and email with high accuracy and responsiveness

2. Operational Performance and Problem Solving

• Work autonomously while supporting team objectives
• Utilize exceptional attention to detail in customer service environments
• Apply problem-solving and investigation skills to resolve customer questions quickly Develop prioritization skills to identify what to perform first and foremost
• Manage multiple customer requirements simultaneously
• Provide consistent service during variable shift schedules including weekends

3. Professional Development and Team Collaboration

• Maintain ongoing learning and self-education commitment
• Build strong team player capabilities
• Support and interact effectively with colleagues
• Continuously improve customer service expertise
• Adapt to Microsoft Office environment with increasing proficiency