Job Description & Skills/Qualifications Required
About Us
Centrecom Pte Limited is a joint venture organization that draws together the talents of Fiji Airways and the global expertise of a well-respected international partner to provider outsourcing contact centre and back-office services to both local and international clients 24/7.
Our “Center of Excellence” has engaged state-of-the-at technology to ensure the highest quality of customer service can be achieved and sustained into the future.
The role - Customer Care Consultant - (Veolia) Suva
We are now looking for exceptional talent to join our growing organization and share in the success of this venture. This role serves as a crucial element in the support of the Sales and CX functions, managing master data for new businesses, amendments, and cancellations. You will be responsible for providing exceptional customer service and managing data entry and maintenance using dedicated systems like Salesforce. This role requires a meticulous approach, innovative problem-solving skills, and a commitment to quality and compliance.
Key responsibilities
1. Data Quality and Compliance Excellence
- Maintain quality and compliance processes for master data across all business functions
- Ensure timely and accurate capturing of master data with zero tolerance for errors
- Establish robust review and governance checks to prevent data integrity issues
- Monitor master data quality to consistently meet company standards and compliance requirements
- Implement systematic quality assurance processes that eliminate data discrepancies
2. Customer Experience and Process Optimization
- Demonstrate exceptional attention to detail in all customer-facing interactions
- Think creatively and devise innovative solutions to complex customer problems
- Develop and maintain effective working relationships across all customer experience pillars • Collaborate with various teams to streamline processes and ensure efficient departmental functioning
- Proactively seek input and implement improvements to enhance customer satisfaction outcomes
3. Operational Efficiency and Service Delivery
- • Ensure timely processing of service agreements within respective queues and SLA targets
- • Manage and resolve cases via Salesforce efficiently with minimal delays
- • Handle new business setups, amendments, and cancellations with precision and speed
- • Maintain seamless coordination between Sales and CX functions through effective data management
- • Deliver consistent, high-quality service that supports business growth and customer retention
Experience and skills
- At least 1-2 years of experience in CS or B2B environment would be added advantage.
- Proven track record in managing client relationships and liaising with internal & external stakeholders.
- Considerable working knowledge of Microsoft Word and Excel
- Commitment towards delivering exceptional service
- High attention to detail, ensuring accuracy and quality in all tasks.
- Fast leaner who can master multiple new systems, with proficiency at multi-tasking and adapting to changing circumstances
- Confidence dealing with high volumes of work across different channels (voice, email, messaging/chat)
- Ability to work independently and as part of a team, and collaborating effectively in a al team environment
- Ability to work in shifts and weekends
Remuneration and Benefits
- A secure career with a strong fast-growing company
- Competitive salary package
- Medical Insurance
- Access to discounted travel
- Ongoing career development and training
- Work in a fun and supportive team
Application Process
For more details and to apply for the job, please refer to the link below or scan the QR Code
Applications are closing on Saturday 8th November 2025
Job Functions
Industry
Other Information (Attachments)
The company currently employs in excess of 2,000 employees globally: Centrecom Malta comes with brand new premises that cater for 450+ workstations; Centrecom Fiji has a newly expanded location which caters for 200 workstations; and Centrecom offices in the USA, Australia, New Zealand, Libya and Morocco, cater for an additional 100 workstations.
Our dynamic team, together with the global reach of our offices’ location, remain our most valuable asset, allowing us the flexibility to cater for a 24/7 cost-effective solution bringing together a range of quality-driven services. We assure the highest levels of proficiency by employing high quality employees that are either native speakers or second language speakers, and have all the required skillset to support our clients across the different business sectors.