USP
Laucala Bay, Suva, Fiji
The Opportunity
The Platform Support Lead (Infrastructure & Security) owns and coordinates support for incidents and service requests that affect stakeholder experience of networks, systems, endpoints and security services. The incumbent ensures rapid, clear communication, accurate escalation and effective restoration of service from the user’s perspective.
The Platform Support Lead (Infrastructure & Security) role bridges technical infrastructure administration with information security operations, ensuring that stakeholders across the region have access to reliable, secure and well-maintained digital infrastructure.
The role also ensures that user impacts are managed professionally, that tickets are properly triaged and progressed and that the security pillars work seamlessly, including coordination on digital interfaces to building security systems may be required in collaboration with the Security Services Team.
Specific Duties...