6 guest service agent jobs found

A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. What will you be doing? As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards: Achieve positive outcomes from Guest queries in a timely and efficient manner Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments Demonstrate a high level of customer service at all times...

IHG® Hotels & Resorts is one of the world’s leading hotel companies, with a promise to provide True Hospitality for everyone. As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand. Do you see yourself as an Instant Service Center Agent at InterContinental Fiji Golf Resort & Spa? Your day to day Every day is different, but you'll mostly be: Process all incoming and outgoing calls accurately and courteously, logging as doing so Records and controls accurately wake up calls Page / Mobile Phones guests in co-operation with concerned departments Assists guests with international calls and directory queries Understand the call tariffs and can effectively communicate to guests Calls guests by name whenever possible...

Royal Davui Island Resort – Fiji We are looking for new team members to join our front office / guest experience team at Royal Davui Island Resort. This is a hands-on role where you will be part of the guest journey from arrival through to departure. We are a small island with a close team, so attitude, reliability, and common sense matter just as much as experience. What we’re looking for: Experience in a hotel or resort environment, ideally in front office or guest services Familiarity with a PMS (Newbook, Opera or similar) Basic understanding of reservations, billing, check-in and check-out processes Confidence handling cash, credit cards, and daily balancing Clear communication skills, both written and verbal Comfortable speaking with international guests, agents, and suppliers A natural ability to read guests and respond to their needs without being prompted Someone who can stay calm under pressure and think for themselves...