Pepper Advantage Hub
Vanua House, Scott Street, Suva - City Center, Fiji
The Role
Pepper Advantage Hub (Fiji) is seeking for Customer Experience Data Analyst who will be responsible for analysing and interpreting data related to customer experience. This role involves centralising data, building dashboards, generating insights, interpreting results from surveys and focus groups, preparing management information (MI) packs for committees, performing quality assurance (QA), and conducting root cause analysis (RCA). The analyst will work closely with various departments to ensure data-driven decision-making and continuous improvement in customer satisfaction
Key Responsibilities
Data Centralisation
Collect and consolidate data from various sources to create a centralised data repository.
Ensure data accuracy, consistency and integrity
Build Key Perfomance Indicators and Key Performance Metics.
Dashboard Building
Design and develop interactive dashboards to visualise key metrics and trends.
Use tools...