5 call outsourced centres jobs found in Nadi

Key Responsibilities Professionally handling inbound calls for our clients and positively representing their brand. Promptly and efficiently taking and relaying messages to clients. Being a reliable team player with a helpful and positive attitude. Offering a warm phone presence, bringing your best self to work. Providing an exceptional level of customer service. Proactively think along with the customer to resolve their questions quickly. Compliance with the Service Level Agreement and focused on customer loyalty. Ability to deal with sensitive/emotive situations while identifying and fulfilling the customers’ needs. Ability to deliver product knowledge to customers, incorporating all company services. Ability to find solutions when there are changes in circumstances or requirements. Strengthening existing guests’ relationships while building new connections with potential guests. Essential Skills & Experiences...

Key responsibilities:- Real-Time Operations Monitor live contact center activity and adjust staffing to maintain service levels. Track agent adherence and queue performance, making intraday schedule adjustments. Communicate staffing needs and performance concerns to team leads. Provide real-time insights from Voice of Customer (VOC) and share emerging trends. Produce daily “End of Day” reports highlighting schedule exceptions and performance metric. Reporting & Analytics Design, maintain, and enhance dashboards and reporting tools. Analyze KPIs and performance trends to support operational and strategic decisions. Collaborate with Workforce Planners and Operations Analysts to improve scheduling accuracy. Ensure timely and accurate delivery of daily, weekly, and ad hoc reports. Provide feedback and recommendations for continuous improvement. Key Performance Indicators (KPIs) Intraday service...

Key Responsibilities Providing an exceptional level of customer service to customers via call, emails and live chat. Proactively resolve customer queries Compliance with the Service Level Agreement and focused on customer loyalty Ability to deal with sensitive/emotive situations while identifying and fulfilling the customers’ needs. Achieving sales of our core products, for direct bookings while enhancing each experience by upselling on a range of products, services and destinations Ability to find solutions when there are changes in circumstances or requirements Strengthening existing customer relationships while building new connections with potential customers. Interacting & supporting team members around the globe. Essential Skills & Experiences: Essential: Commitment towards delivering exceptional service Attention to detail, combined with strong communication skills Fast learner who can master...

Customer Support & Rostering Assistant SOS Outsourcing – Namaka, Nadi, Fiji SOS Outsourcing is looking for a detail-oriented and customer-focused individual to join our growing team. In this role, you’ll support one of our largest clients in a critical part of their operations within the Australian aged care sector. This client provides essential services to vulnerable members of the community, meaning your work will have a direct and meaningful impact. What you’ll be doing: Assisting with rostering and scheduling support Communicating with staff and stakeholders via phone and systems Responding to changes and resolving issues in real time Ensuring accuracy and attention to detail in all tasks Shift What we’re looking for: Reliable and hardworking attitude Strong attention to detail Ability to learn new systems quickly Calm and professional communication style, especially under pressure Adaptability in a fast-changing environment...