4 call outsourced centres jobs found in Nadi
Pacific Centrecom Fiji Limited
Navakai, Nadi, Fiji
Key Responsibilities
Strong customer service focus and a genuine interest in helping people. For this role, you must be proficient in reading and writing in English.
Ability to deal with sensitive/emotive situations while identifying and fulfilling the customers' needs.
You will enjoy working through problems and providing solutions in a complex environment.
A desire for ongoing learning and self-education.
You will be a strong team player, with the ability to work autonomously.
Exceptional PC skills and experience with complete systems.
High attention to detail coupled with demonstrated problem solving and investigation skills.
Clear written communication skills in English are essential.
Exposure or similar experience will be an added advantage.
Essential Skills & Experiences
Experience in Travel Reservations
Over a year of GDS experience in Sabre/Amadeus
Experience in Tramada will be an added advantage...
Pacific Centrecom Fiji Limited
Nadi
Key Responsibilities
Customer Service Delivery
Manage inbound calls and email enquiries from retailers and customers.
Provide accurate information and assistance regarding magazine deliveries, supply issues, account enquiries and product information
Deliver professional and efficient service while maintaining high customer satisfaction standards
Operational Excellence
Resolve routine enquiries within defined processes
Escalate complex or exception cases to the Team Leader or onshore support team where required
Maintain clear communication with customers regarding case progress and resolution
Ensure accurate documentation of customer enquiries, actions and outcomes
Maintain strong attention to data accuracy and follow defined service workflows
Complete customer service administration tasks including reporting, record management and follow-up actions
Support operational processes aligned with service level...
$7.00 - $8.50 hourly
SOS Outsourcing Pty Ltd
Namaka, Nadi, Fiji
Customer Support & Rostering Assistant SOS Outsourcing – Namaka, Nadi, Fiji
SOS Outsourcing is looking for a detail-oriented and customer-focused individual to join our growing team.
In this role, you’ll support one of our largest clients in a critical part of their operations within the Australian aged care sector. This client provides essential services to vulnerable members of the community, meaning your work will have a direct and meaningful impact.
What you’ll be doing:
Assisting with rostering and scheduling support
Communicating with staff and stakeholders via phone and systems
Responding to changes and resolving issues in real time
Ensuring accuracy and attention to detail in all tasks
Shift
What we’re looking for:
Reliable and hardworking attitude
Strong attention to detail
Ability to learn new systems quickly
Calm and professional communication style, especially under pressure...