4 call outsourced centres jobs found in Nadi

Key Responsibilities:- 1. Team Leadership and Development Lead, motivate, and develop a team of Customer Care Consultants Conduct regular one-on-one coaching sessions and performance reviews Implement training programs to enhance team skills and knowledge Foster a positive team environment that promotes collaboration and high performance Manage team schedules, breaks, and resource allocation 2. Performance Management and Quality Assurance Monitor team performance metrics and KPIs to ensure targets are met Conduct quality monitoring and provide feedback on customer interactions Implement improvement plans for underperforming team members Ensure compliance with company policies and procedures Drive continuous improvement initiatives to enhance service quality 3. Operational Excellence Oversee daily operations and ensure smooth workflow processes Handle escalated customer issues and complex problem resolution...

Key Responsibilities: Assisting with troubleshooting computer hardware and software Assisting with Software installations and configurations Setting up computer workstations, teleconference & video conference meetings Scanning and filing of documents (Purchase Order, IT Forms, etc), internet top-ups, cable tidy up, etc. Support the IT team in maintaining hardware, software, and other systems Organize and maintain IT resources and inventory. Run software updates and backups when requested. Configuring printers and mapping network drive, emails and other mailboxes Consult with End Users concerning their needs and evaluate their requests or requirements Respond to any unexpected behaviors on the network and escalate if necessary. Train users in use of equipment and/or software Prepare technical reports or related documentation Manage and monitor tickets in Spice work system, Assign, update, and close support tickets...

Customer Service Team Lead 📍 Location: Namaka, Nadi 🕘 Employment Type: Full‑time 👥 Team Size: Approx. 9 Customer Service Officers About the Role We are seeking an experienced Customer Service Team Lead to lead a team of approximately nine customer service professionals based in Namaka, Nadi. This role is for a strong people leader — someone who sets clear expectations, holds their team accountable, and leads from the front. You will be responsible for driving performance, maintaining high service standards, and building a disciplined, professional team culture. If you believe that standards matter, that leadership means action, and that teams perform best when expectations are clear and consistently enforced, this role will suit you. Key Responsibilities People Leadership & Accountability Lead, coach, and manage a customer service team of approximately 9 staff Set clear performance expectations and hold team members accountable to them Address...

SOS Outsourcing is seeking a detail and customer focused person to join our team. You'll support our biggest client, in a critical part of their business. The client supports vulnerable people in the Australian Aged Care market. Your contribution to the lives of those in the community will be real and rewarding. You will have the following qualities to be successful: Hardworking and reliable Ability to learn new computer systems Handle stressful situations and solve them with a smile Attention to detail Adapt quickly and on the run to changes that occur Problem solving wizard! Previous experience is not necessary but someone that has knowledge of rostering or a similar skill set where attention to detail and a friendly, calm phone manner will be an advantage. SOS Outsourcing embraces a culture of kindness. This makes for a wonderful working environment where you will feel supported and valued. For high performers, this role will grow into a full scheduler...