6 guest service agent jobs found

A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. What will you be doing? As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards: Achieve positive outcomes from Guest queries in a timely and efficient manner Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments Demonstrate a high level of customer service at all times...

Responsibilities: Maintain cleanliness and orderliness of staff accommodation facilities Perform daily housekeeping duties including cleaning rooms, bathrooms, and common areas Report any maintenance issues or damages promptly Assist with room allocations and check-in/check-out of staff Ensure a safe, clean, and comfortable living environment for all employees Maintain inventory of cleaning supplies and report shortages Follow company health and safety procedures To service all staff accommodation as per required standards at all times as directed by the Housekeeping Accommodation Team Leader. To strip and make beds to the required standard following procedures at all times Service staff bathrooms, empty and wash bins, clean bath, shower, hand basins and toilet. Clean/wash floors and all glass surfaces to the required standard. Vacuum and broom floors to remove all debris Dust and polish all hard surfaces to the...

Royal Davui Island Resort – Fiji We are looking for new team members to join our front office / guest experience team at Royal Davui Island Resort. This is a hands-on role where you will be part of the guest journey from arrival through to departure. We are a small island with a close team, so attitude, reliability, and common sense matter just as much as experience. What we’re looking for: Experience in a hotel or resort environment, ideally in front office or guest services Familiarity with a PMS (Newbook, Opera or similar) Basic understanding of reservations, billing, check-in and check-out processes Confidence handling cash, credit cards, and daily balancing Clear communication skills, both written and verbal Comfortable speaking with international guests, agents, and suppliers A natural ability to read guests and respond to their needs without being prompted Someone who can stay calm under pressure and think for themselves...