8 call outsourced centres jobs found in Suva

About Us Centrecom (Fiji) Limited is a joint venture organization that draws together the talents of Fiji Airways and the global expertise of a well-respected international partner to provide outsourcing contact Centre and back-office services to both local and international clients 24/7. Our “Centre of Excellence” has engaged state-of-the-art technology to ensure the highest quality of customer service can be achieved and sustained into the future. The role - Customer Care Consultant - Ecommerce [Suva] We are now looking for exceptional talent to join our growing organization and share in the success of this venture. If you are a self-motivated, enthusiastic individual aspiring for a long-term career in a growing organization then we would like to help you in developing you career: Key responsibilities 1. Customer Service Excellence Deliver exceptional service though personalized customer interactions Apply detailed attention and strong...

We are seeking a dynamic and experienced Quality Assurance & Training Analyst to join our growing organization and lead our Customer Care team supporting the Sales and CX functions. This role ensures operational excellence through comprehensive quality monitoring, training delivery, and performance development across eCommerce and Customer Service accounts. This role combines quality assurance oversight, training facilitation, nesting support, and hands-on workflow coverage to maintain minimum 95% quality standards and drive continuous improvement. Key Responsibilities 1.     Quality Monitoring & Evaluation Conduct a minimum of two quality evaluations per workflow per agent each week across all channels, using consistent scoring for accuracy, compliance, soft skills, and customer experience Maintain a minimum 95% quality standard and complete all evaluations within 24 hours Perform targeted monitoring for underperforming agents and manage...

Department: Consumer Lending Location: Nabua, Suva City, Fiji (onsite) Employment Type: Permanent, Full-time Roster: Monday to Friday, Australian business hours — transport home provided for evening shifts   About Vuvale Outsourcing Vuvale supports Australian clients with professional services. Our client is an Australian consumer lending business specialising in small to medium unsecured personal loans and is building a new underwriting team focused on quality, consistency and accountability.   The Opportunity We’re seeking an experienced Underwriter – Unsecured Consumer Lending to assess personal loan applications and make timely, evidence-based lending decisions in line with responsible lending obligations, internal credit policy and customer service standards. You’ll balance prudent risk assessment with customer suitability and regulatory compliance while helping shape a growing underwriting function.   What You’ll...

3 x Support Centre Operators -  Rotating rosters in our Martintar Office  This isn’t your average call centre job. We’re looking for three sharp, and highly reliable people to join our specialised Nadi Support Centre team, working with our operations across New Zealand. You’ll be supporting our skilled recruiters in answering calls, triaging situations afterhours and across weekends, sending communications, understanding what support is required and working out the practical next step — while following established processes and procedures.  You’ll need exceptional English communication skills , strong computer skills and, most importantly, the ability to listen, understand, think and act . There’s a lot to learn and you will be  You’ll be dealing with real people, real workplaces and situations that sometimes need quick thinking and sound judgement. Trust, reliability and attention to detail are essential. WHY JOIN US? These are some of the highest-paid...

Key Responsibilities: Customer Service Delivery Manage inbound calls and email enquiries from retailers and customers. Provide accurate information and assistance regarding magazine deliveries, supply issues, account enquiries and product information Deliver professional and efficient service while maintaining high customer satisfaction standards Operational Excellence Resolve routine enquiries within defined processes Escalate complex or exception cases to the Team Leader or onshore support team where required Maintain clear communication with customers regarding case progress and resolution Ensure accurate documentation of customer enquiries, actions and outcomes Maintain strong attention to data accuracy and follow defined service workflows Complete customer service administration tasks including reporting, record management and follow-up actions Support operational processes aligned with service level requirements...

Key Responsibilities: Strong customer service focus and a genuine interest in helping people. For this role, you must be proficient in reading and writing in English. Ability to deal with sensitive/emotive situations while identifying and fulfilling the customers' needs. You will enjoy working through problems and providing solutions in a complex environment. A desire for ongoing learning and self-education. You will be a strong team player, with the ability to work autonomously. Exceptional PC skills and experience with complete systems. High attention to detail coupled with demonstrated problem solving and investigation skills. Clear written communication skills in English are essential. Exposure or similar experience will be an added advantage. Essential Skills & Experiences:  Experience in Travel Reservations/ Airline Experience Over a year of GDS experience in Sabre/Amadeus Experience in Tramada will be an...

TELEMARKETER WANTED – BASED IN NADI, FIJI Work for a New Zealand Company – Calling into NZ Market We are expanding our team and looking for confident, motivated Telemarketers to join our Fiji office in Nadi . Please note:  You will be working  directly for our company , not for any third-party agency or client. You’ll be part of a friendly and professional New Zealand-based financial services team. Your role will be to call clients in New Zealand and book appointments for our financial advisers who provide insurance and financial advice. What We Offer: Full training and ongoing support from our NZ team Fun, team-focused environment Base rate+ attractive performance bonuses Opportunity to grow within the company Modern office setup in Nadi Your Role Includes: Making outbound calls to New Zealand clients (no selling required) Booking appointments for our advisers Following a proven call script and...