Fiji Govt
Tamavua Twomey Hospital, Princes Road, Suva, Fiji
The position is responsible in providing information to service users on hospital activities and maintain positive reputation of the hospital. Ensure the provision of quality health care and services are delivered to all customers in a prompt and efficient manner. Ensure customer complaints are attended to in a timely manner.
Key Responsibilities
1. Engaging with service users on expectations of service provision.
2. Liaising with Operational staff on feedback of service provision.
3. Attend to customer complaints in a timely manner.
4. Oversee the continuous quality improvement by auditing services provided against set standards.
5. Collecting data, analysing informing relevant personnel for use in planning and improvements in customer services through development and implementation of improvement plans.
6. Assist in training and educating staff on customer service.
7. Actively contribute to all corporate requirements of the Ministry, including planning,...