South Sea Cruises Group
South Sea Cruises, Nadi, Fiji
South Sea Cruises Group (SSCG) is Fiji’s most experienced and award-winning marine tourism and hospitality operator, delivering fast ferry services, day-trip islands, sailing experiences, overnight cruises, beach club experiences and resort accommodation across the Mamanuca and Yasawa Islands. SSCG is seeking an experienced, strategic and operationally strong leader to take on the role of Group General Manager - Operations & Customer Services.
ROLE OVERVIEW
Reporting directly to the Chief Executive Officer, this senior executive role oversees all marine (including all vessel) operations, shore-side operations, ground transport movements, and the complete reservations and customer service ecosystem. The role is responsible for ensuring safe, efficient, commercially disciplined and customer-focused delivery across SSCG. The role ensures that the customer journey is well coordinated from enquiry through to completion with both safety and customer experience of paramount...