Pacific Centrecom Fiji Limited
Suva, Fiji
The Role -Customer Service Manager- Ecom & Retail- (Suva) Shared Role
The Role of Customer Success Manager will oversee Customer Care Consultants to ensure positive morale and efficient daily operations. The incumbent will provide service to our clients and customers by developing and implementing best call centre methods and procedures. In addition, you will be required to make suggestions for system and process improvement based on your knowledge of daily and ground operations.
Key Responsibilities
Department/Division managed effectively
Management through the organiz ation performance management system
Internal procedures and guidelines maintained
Budget preparation, monitoring and management
Risk management planning and assessment
Provide technical / professional advice to clients and other stakeholders
Conduct research and compile reports for management
Informed management and other stakeholders...