Club InterContinental Manager
- InterContinental Fiji Golf Resort & Spa
- InterContinental Fiji Golf Resort & Spa, an IHG Hotel, Sanasana, Fiji
- Oct 29, 2026
Job Description & Skills/Qualifications Required
IHG® Hotels & Resorts is one of the world’s leading hotel companies, with a promise to provide True Hospitality for everyone. As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
Do you see yourself as a Club InterContinental Manager at InterContinental Fiji Golf Resort & Spa?
Your day to day
- Oversee daily Club Lounge operations and ensure exceptional, personalized service in line with InterContinental brand standards.
- Welcome and engage with guests, recognizing IHG One Rewards members, InterContinental Ambassadors and returning guests.
- Coordinate with other departments to meet guest requests, including VIP arrangements and tailored Club activities.
- Handle guest feedback and complaints professionally to continuously improve guest satisfaction.
- Ensure the lounge facilities are clean, well-maintained and appropriately stocked.
- Lead, coach and develop the Club Lounge team through training, mentoring and regular feedback.
- Manage staffing requirements, allocate duties and establish performance and development goals.
- Ensure team members have the necessary training, equipment and resources to perform their duties effectively.
- Ensure compliance with safety and security procedures to protect guests and colleagues.
- Supervise the proper handling of cash and credit card transactions.
- Ensure compliance with applicable laws, regulations and hotel policies.
To be successful in this role, you will need:
- Fluency in English. Additional language skills are an advantage.
- At least five years of experience in a Club Lounge or a related field, including supervisory experience.
- A bachelor’s degree or higher qualification, or equivalent, in Hotel Management, Business Administration or a related field.
- Strong leadership, communication and interpersonal skills.
- A genuine passion for luxury hospitality and creating memorable guest experiences.
- The ability to lead a team while maintaining high service standards and operational efficiency.
There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.
What we offer
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a medical cover, term life insurance, birthday leave, community service leave, paternal leave, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
How to apply
Send your application letter and up to date resume to Kirti.Chand@ihg.com
Applications close on Friday 6 November 2026 at 4pm.
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IHG® Hotels & Resorts is one of the world’s leading hotel companies, with a promise to provide True Hospitality for everyone. As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
Our properties are successful and well known in Fiji and the Pacific,
Natadola is an extraordinary sanctuary discreetly nestled amongst 35 acres of tropical gardens; InterContinental Fiji Golf Resort & Spa is located on the beautiful and picturesque Natadola Bay on Fiji’s main island of Viti Levu. Protected by a reef that creates an aqua-blue ocean-facing lagoon, Natadola Beach is voted one of the best beaches in the world.
Fijian design-inspired, our 266 rooms offer an array of world-class dining facilities, an award-winning luxury spa, three swimming pools, an 18-hole golf course, a kid’s club, a wedding pavilion, and state-of-the-art conference facilities as well as authentic Fijian hospitality.
These experiences combine to create one of the most magnificent luxury retreats in Fiji and the South Pacific. Fifty-five minutes away from Nadi International Airport, InterContinental Fiji Golf Resort & Spa is the only five-star Fiji resort positioned in the idyllic location that is Natadola Bay.