Food & Beverage Supervisor - 3 Months

Fiji Gateway Hotel is seeking a dedicated, customer-focused, and experienced Food & Beverage Supervisor to oversee daily food and beverage operations and ensure the delivery of exceptional guest service. This role is responsible for supervising the Food & Beverage team, maintaining high service standards, and ensuring that the restaurant, bar, and other food service areas operate efficiently and professionally, contributing to a positive and memorable guest experience.

The Food & Beverage Supervisor will be responsible for coordinating daily service activities, supervising and supporting team members, monitoring food and beverage presentation and service quality, managing stock levels, and ensuring compliance with hygiene, food safety, and workplace health and safety standards. The successful candidate will also assist with staff training, duty allocation, inventory control, cash handling, and the resolution of guest concerns while maintaining operational efficiency and minimizing wastage. Working closely with the Food & Beverage Manager and other hotel departments, the Food & Beverage Supervisor plays an important role in developing team performance, maintaining service excellence, and ensuring that Fiji Gateway Hotel consistently delivers a welcoming, professional, and enjoyable dining experience for all guests.

Key Responsibilities:

• Supervise allocated restaurant shift operations, ensuring staff have clear directions, have allocated sections and tasks, and guest service standards and flows are proactively managed
• Oversee seating allocations to ensure workload is evenly shared between staff
• Liaise with kitchen and bar regarding special requests, dietary requirements or items not available
• Ensure accurate and informative shift briefings are held daily, encouraging team members to contribute also
• Ensure a high standard of service delivery for all food and beverage services, minimizing and resolving guest complaints to maximize customer satisfaction and repeat customers to the restaurant
• Ensure accurate knowledge is obtained and shared regarding occupancy, guests in house, VIPs, special dietary requirements and kitchen specials or out of stock items
• Proactively handle guest complaints, escalating to Manager on Duty if you are unable to positively resolve the complaint
• Oversee cashier on shift, ensuring all revenue is correctly processed
• Provide assistance with order taking and food deliveries as required during peak times
• Monitor buffet flow, liaising with kitchen staff to ensure dishes are well presented and topped up as required
• Re-allocate team duties due to sickness or absenteeism
• Ensure all pre-service set-up and tasks are completed in a timely manner, and that restaurant is ready to open on time for meal service
• Monitor activity at restaurant stations, ensuring dirty dishes and utensils are promptly cleared
• Monitor staff performance, escalating performance issues to your manager, ensuring you have accurate facts to outline the issue
• Provide on the job training and coaching of new team members including trainees
• Monitor restaurant hygiene and cleanliness standards, ensuring food and beverage spills are immediately cleared up
• Update the Specials menu board as and when required
• Ensure restaurant cleaning tasks and schedules are completed on time as scheduled
• Ensure staff follow Food Safety Plan and other food hygiene requirements
• Actively contribute to Food & Beverage department leadership forums
• Any other reasonable task as requested by your manager

What We’re Looking For:

• Preferably have previous supervisory experience in a food and beverage operation
• Demonstrate excellent customer service skills with attention to detail
• Have a good understanding of food and beverage operations
• Good team player with excellent communication skills

Join Fiji's leading hotel family where people come first.

• Competitive salary package offered.
• Supportive workplace with ongoing training.
• FREE staff meals + family discount rates
• Plus, more attractive employee benefits

To apply, submit your resume & cover letter

To hr@raffehotels.com

Applications close 29 October 2026