Guest Service Attendant

Fiji Gateway Hotel is the gateway to warm Fijian hospitality, located just minutes from Nadi International Airport. We are looking for a friendly, energetic, and service-focused Guest Service Attendant to join our team.

In this role, you will be responsible for welcoming and assisting guests, providing prompt and courteous service, responding to guest requests and enquiries, assisting with luggage and general guest services, and ensuring a smooth and enjoyable guest experience throughout their stay. The successful candidate will have a positive attitude, excellent communication and interpersonal skills, a professional appearance, and a genuine passion for delivering exceptional guest service in a fast-paced hospitality environment.

Key Responsibilities:

• Promptly greet all guests approaching the front desk, using eye contact and a warm manner
• Listen carefully and attentively to guest queries, asking questions if more information is needed
• Complete guest registration procedures, ensuring all required information is obtained during the registration process
• Complete guest registration procedures and room check-in on computer
• Clearly give hotel information about facilities and booking inclusions
• Obtain payment method i.e. Voucher, credit card etc to ensure account guarantees on file
• Liaise with porter or duty manager to escort guests to room as required
• Liaise with housekeeping/duty manager regarding rush rooms or amendment of room allocations
• Store guest luggage if room not yet ready
• Process transactions and payments following company procedures
• Answer incoming internal and external telephone calls promptly, ensuring calls are transferred to the correct extension
• Book services such as babysitting, Malolo Cat transfers and taxis as requested by guests
• Be responsible for security of cash float and balancing of shift transactions
• Ensure guest complaints are proactively responded to and escalated to management as required
• Accurately complete guest check-out procedures ensuring all revenue is collected
• Ensure relevant guest information is communicated to the appropriate departments
• Maintain current knowledge of local information and tourist attractions
• Maintain current knowledge of hotel facilities and dining options to be able to make recommendations
• Maintain confidentiality and security of guest information
• Documents and reports all guest complaints and refer to Duty Manager or Front Office  Manager
• Deliver guest mail and messages promptly
• Assist with guest amenity and room drop deliveries as required
• Any other duty as reasonably requested by your manager

About You:

• Excellent communication skills, written and oral
• Friendly, warm manner with confidence in interacting with a wide variety of people
• Good listening skills and the ability to show empathy
• Attention to detail and accuracy in data processing
• Good computer skills, preferably with working knowledge of Room Master, Word and Excel
• Previous experience in a customer service role, preferably in a resort or hotel operation

Join our team and help create unforgettable, relaxing experiences in paradise.

Why You’ll Love It Here:

•Competitive salary package.

•Staff meals.

•Career growth within one of Fiji’s most respected hotels.

Apply Now:

Send your CV + Cover Letter to hr@raffehotels.com and show us how you’ll help shape the future of our hotel.

Only shortlisted candidates will be contacted.

Application closes on: 9 October 2026