Job Description & Skills/Qualifications Required
Summary of Key Responsibilities/ Accountabilities:
- Set strategic direction and operational plans for retail, postal, sales & marketing, supply chain, EMS and international mail of exchange aligned with corporate strategy and stakeholder expectations.
- Oversee day-to-day operational performance to meet service standards, SLAs, regulatory compliance, and customer experience objectives.
- Drive revenue growth and margin improvement through retail optimisation, product and service development, pricing, and commercial partnerships.
- Lead operational excellence initiatives: process improvement, automation, digitisation, route optimisation, and cost control.
- Ensure secure, efficient international mail handling and compliance with Universal Postal Union (UPU) rules, customs requirements and bilateral agreements.
- Manage risk, safety and security in all operations, including workplace health and safety, mail security, and business continuity planning.
- Develop and manage annual operational budgets, capital expenditure proposals, and cost control programs.
- Lead, develop and retain high-performing operational teams; build a culture of customer service, accountability and continuous improvement.
- Represent the company in stakeholder engagements (government agencies, customs, UPU, freight/airline partners, major customers) and negotiate service agreements.
- Monitor KPIs and produce regular operational performance reports for the CEO and Board as required.
Qualifications & Experience:
- Bachelor’s degree in Business Administration, Logistics, Supply Chain, Commerce, Law, or related field.
- MBA or postgraduate qualification preferred.
- At least 10 years’ progressive management experience in operations, logistics, postal services, courier services, retail networks, or a related environment.
- Demonstrated experience in budget control, service delivery, process improvement, and staff leadership.
- Knowledge of postal regulations, EMS operations, supply chain management, and customer service management.
- Experience working with government stakeholders, regulators, customs, and external service partners is highly desirable.
- Valid driver’s licence.
- Ability to work flexible hours as operational issues and stakeholder meetings require.
Job Functions
Industry
Post Fiji Limited commenced as an entity from 1 July 1996. It is registered and incorporated under the Companies Act as a private company with the shareholding wholly owned by the Government of Fiji. A Board of Directors, nominated by Government, leads the company. Post Fiji's core activities are message communication in letters, and distributing courier and parcel items. It also provides stamps, financial transactions, telegram services and just recently, data processing and mail production services called Smartmail.
Post Fiji is responsible for the collection, processing and delivery of letters, parcels and urgent documents to some 66,000 letterboxes and some 15,000 residential addresses in Fiji. The Post and Telecommunications Decree 1989 gives Post Fiji the sole authority to convey letters from one place to another and to perform all the incidental services of accepting, receiving, collecting and delivering letters. In all other products and services, Post Fiji operates in competitive markets.