Job Description & Skills/Qualifications Required
Summary of Key Responsibilities/ Accountabilities:
- Responsible for the proper dispatching of Registered articles, fast posts, parcels and airmail and surface mails received over the counter.
- Carry out operational procedures and practices for receipts, dispatch and delivery of local/overseas mail/ parcels.
- Timeline for all morning and afternoon dispatches to be adhered to.
- Ensure that air and surface dispatches of both local and overseas dispatches are dispatched on time to Mail Centre.
- Attending to inquiries raised by customers and escalating to next level where appropriate in a timely manner.
- Maintain zero levels of miss-sorts and dispatches.
- Keep Airline flight and overseas vessels schedules information passed on public notice boards for customers awareness.
- Maintain a proper record of all parcels accepted on the counter as well as registered articles and fast posts dispatched to Mail Centre on a daily basis.
- Attend to customer inquiries and assist on counter duties when needed.
- Receive, process, sort, and dispatch inbound and outbound international mail and parcels.
- Ensure the Section is in compliance with all OHS rules and regulations.
Qualifications & Experience:
- At least a Fiji School Leaving Certificate pass.
- Sound knowledge of MS applications with attention to detail.
- Good analytical skills
- Be an effective communicator and be able to work under minimum supervision.
Job Functions
Industry
Post Fiji Limited commenced as an entity from 1 July 1996. It is registered and incorporated under the Companies Act as a private company with the shareholding wholly owned by the Government of Fiji. A Board of Directors, nominated by Government, leads the company. Post Fiji's core activities are message communication in letters, and distributing courier and parcel items. It also provides stamps, financial transactions, telegram services and just recently, data processing and mail production services called Smartmail.
Post Fiji is responsible for the collection, processing and delivery of letters, parcels and urgent documents to some 66,000 letterboxes and some 15,000 residential addresses in Fiji. The Post and Telecommunications Decree 1989 gives Post Fiji the sole authority to convey letters from one place to another and to perform all the incidental services of accepting, receiving, collecting and delivering letters. In all other products and services, Post Fiji operates in competitive markets.