Groups Reservations Team Leader

Raffe Hotels & Resorts, one of Fiji’s leading hospitality groups, is looking for highly organized and Reservations Team Leader to join our central Reservations Team.   This position is based at Fiji Gateway Hotel Head Office.

Key Responsibilities:

• Assist the Reservations Manager in supervising, coaching, and leading the Fiji Gateway Reservations Agents in corporate office and island based to ensure a high level of customer satisfaction
• Maximise accommodation revenue by promptly answering all enquiries and proactively providing the best solution to meet the customer needs
• Accurately enter reservation details into the Opera Cloud PMS and ensure confirmation and collection of payments in a timely manner
• Ensure daily reservation checks are completed
• Assist with reporting as required
• Liaison with island based and corporate office departments

Skills and attributes required

• High degree of accuracy and attention to detail
• Excellent communication skills including written English
• Ability to multi-task in a busy environment
• Experience in hotel or resort reservations is essential
• Proficient in Microsoft Outlook, Excel, and Opera or Opera Cloud PMS
• Experience in coaching and developing a team
• Flexibility with working hours

Apply Now:

Send your CV + Cover Letter to hr@raffehotels.com and show us how you’ll help shape the future of our island resort.

Only shortlisted candidates will be contacted.

Application closes on: 17 September 2026