F&B Supervisor

Lomani Island Resort & Spa is seeking a motivated and service-driven F&B Supervisor to oversee daily restaurant and bar operations while ensuring exceptional guest experiences. The role involves supervising team members, maintaining high service standards, supporting staff development, and ensuring compliance with food safety and workplace procedures. The ideal candidate will have strong leadership skills, a passion for hospitality, excellent communication abilities, and previous experience in a food and beverage supervisory role.

Key Responsibilities:

·        Supervise allocated restaurant shift operations, ensuring staff have clear directions, have allocated sections and tasks, and guest service standards and flows are proactively managed

·        Oversee seating allocations to ensure workload is evenly shared between staff

·        Liaise with kitchen and bar regarding special requests, dietary requirements or items not available

·        Ensure accurate and informative shift briefings are held daily, encouraging team members to contribute also

·        Ensure a high standard of service delivery for all food and beverage services, minimising and resolving guest complaints to maximise customer satisfaction and repeat customers to the restaurant

·        Ensure accurate knowledge is obtained and shared regarding occupancy, guests in house, VIPs, special dietary requirements and kitchen specials or out of stock items

·        Proactively handle guest complaints, escalating to Manager on Duty if you are unable to positively resolve the complaint

·        Oversee cashier on shift, ensuring all revenue is correctly processed

·        Provide assistance with order taking and food deliveries as required during peak times

·        Monitor buffet flow, liaising with kitchen staff to ensure dishes are well presented and topped up as required

·        Re-allocate team duties due to sickness or absenteeism

·        Ensure all pre-service set-up and tasks are completed in a timely manner, and that restaurant is ready to open on time for meal service

·        Monitor activity at restaurant stations, ensuring dirty dishes and utensils are promptly cleared

·        Monitor staff performance, escalating performance issues to your manager, ensuring you have accurate facts to outline the issue

·        Provide on the job training and coaching of new team members including trainees

·        Monitor restaurant hygiene and cleanliness standards, ensuring food and beverage spills are immediately cleared up

·        Update the Specials menu board as and when required

·        Ensure restaurant cleaning tasks and schedules are completed on time as scheduled

·        Ensure staff follow Food Safety Plan and other food hygiene requirements

·        Actively contribute to Food & Beverage department leadership forums

·        Any other reasonable task as requested by your manager

About You:

·      Preferably have previous supervisory experience in a food and beverage operation

·      Demonstrate excellent customer service skills with attention to detail

·      Have a good understanding of food and beverage operations

·      Good team player with excellent communication skills

Join our team and help create unforgettable, relaxing experiences in paradise.

Why You’ll Love It Here:

·          Competitive salary package.

·          On-site accommodation & meals.

·          Work in tropical paradise every day.

·          Career growth within one of Fiji’s most respected hotel groups.

Apply Now:

Send your CV + Cover Letter to hr@raffehotels.com and show us how you’ll help shape the future of our island resort.

Only shortlisted candidates will be contacted.

Application closes on: 9 September 2026