Digital Marketing & CRM Assistant

Department: Digital Fundraising and Supporter Engagement
Location: Nabua, Suva City, Fiji (onsite)
Employment Type: Permanent, Full-time
Roster: Monday to Friday, Australian business hours — transport home provided for evening shifts

About Vuvale Outsourcing

Vuvale supports Australian clients with professional services from our purpose-built site in Nabua. The client is strengthening its digital fundraising systems and preparing to expand its lead-generation and supporter acquisition activity.  

The Opportunity 

We’re seeking a highly organised Digital Marketing & CRM Assistant to help turn approved plans into accurate, functioning campaigns, workflows and supporter journeys across CRM, email, fundraising, website and social channels.

What You’ll Do

• Maintain supporter and donor records in Keela, including tags, segments, forms, fields, data quality and naming conventions.
• Build, test and update CRM workflows, automated email sequences and supporter journeys for different audiences.
• Format, test and schedule newsletters, fundraising appeals, Gifts in Wills communications and lead-generation campaigns.
• Maintain fundraising and donation pages, connect forms, campaign pages, email journeys and CRM records.
• Test links, forms, personalisation, segmentation, automations and donation pathways, resolving or escalating issues as needed.
• Make routine updates to the client’s website, including campaign information, publications, links, documents and images.
• Schedule approved social content, adapt supplied assets and make straightforward edits to Canva templates.
• Respond to routine supporter enquiries, record interactions accurately and assist with fundraising administration and receipting.
• Maintain campaign trackers, workplans, procedures, checklists and simple SOPs; communicate progress and issues clearly.
• Identify practical opportunities to improve templates, workflows, segmentation, data integrity and automation.

What You’ll Bring

• Approximately 2-4 years’ relevant experience in CRM administration, digital marketing, email automation, digital fundraising or campaign coordination.
• Experience in Keela, Raisely, Framer, Canva, Meta Business Suite and Microsoft 365 (including Excel) will be valuable; exposure to Zapier, online forms, landing pages, CRM integrations or not-for-profit fundraising will also be highly regarded.
• Hands-on experience with CRM data, segmentation, workflows, and automated support or customer journeys.
• Strong organisation, accuracy and follow-through, with the ability to manage several campaigns and deadlines at once.
• Confidence in learning and working across multiple digital platforms, investigating problems and testing your own work.
• Sound judgement when handling donor, supporter and organisational information, including when to ask questions or escalate issues.
• A proactive, improvement-focused approach and confidence suggesting practical, better ways of working.
• Professional communication skills and an interest in animal welfare and evidence-based work.

Why Join Vuvale

• Contribute to meaningful, evidence-based animal welfare work.
• Purpose-built office in Nabua with strong local HR and operations support.
• Supportive, collaborative, performance-focused culture.
• Collaborate closely with the Business Manager and specialist agency partners during implementation.

How to Apply 

Click APPLY and include:

• Your CV.
• A short cover letter outlining your relevant CRM, digital marketing or fundraising experience.
• Brief examples of workflows, automated journeys, campaigns or digital fundraising processes you have built or improved.

If you’re a digitally confident, detail-focused coordinator who enjoys connecting systems and seeing work through, visit www.vuvaleoutsourcing.com.au/careers