Job Description & Skills/Qualifications Required
Department: Customer Service & Debt Collections
Location: Nabua, Suva City, Fiji (onsite)
Employment Type: Permanent, Full-time
Roster: Monday to Friday, occasional weekend shifts when required — transport home provided for evening shifts (hours aligned to Australian business hours)
About Vuvale Outsourcing
Vuvale supports Australian clients with professional, compliant debt recovery from our purpose-built site in Nabua. We are building a talent pool of high-performing collectors so we can move quickly on upcoming openings.
Customer-first promise: We keep customers at the heart of every interaction—seeking positive, sustainable resolutions that help people get back on track while meeting client obligations and compliance standards.
The Opportunity
We’re seeking candidates with solid customer service experience and debt collection knowledge.
What You’ll Do
- Answer inbound enquiries via telephone and email.
- Build relationships with customers who have overdue accounts (60 days and over past due) and realign them to their payment schedule.
- Negotiate flexible payment arrangements when required.
- Have meaningful conversations that produce outcomes; maintain accurate, complete notes.
- Follow Australian regulations and client policies (Privacy Act, ACCC/ASIC guidance, hardship).
- Handle sensitive situations with empathy, dignity, and customer care.
- Carry out additional duties identified by management.
Why This Role Exists
This role supports the client’s growing retail operations by assisting customers with credit purchase facilities, managing their overdue accounts, processing refunds and all store related queries.
What You’ll Bring
- Minimum 12 months call centre experience supporting Australian customers.
- Previous experience in retail or e-commerce support will be highly regarded.
- Excellent verbal and written communication skills.
- Strong problem-solving and customer-first mindset.
- Ability to work independently while collaborating with a remote Australian team.
- Solid computer literacy and ability to navigate multiple systems.
- High attention to detail and strong time management skills.
- Experience working under privacy and data protection guidelines.
Why Join Vuvale
- Work with respected Australian brands and varied/complex ledgers.
- Purpose-built office in Nabua with strong local HR and operations support.
- Supportive, collaborative, performance-focused culture.
- Clear KPIs, coaching, QA calibration, and growth pathways.
Inclusive Hiring
Vuvale is an equal opportunity employer. We celebrate diversity and are committed to a respectful, safe, and fair workplace.
Apply now by clicking APPLY NOW or visiting https://bde.zohorecruit.com.au/jobs/Careers
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Vuvale Outsourcing provides consulting and outsourced services to businesses in the areas of technology, software development, workflow automation, customer service, finance assessment, debt recovery and accounting. The company is led by an Australian based Executive Team, supported by a talented international workforce based in Australia, Fiji, the Philippines, Sri Lanka, and the United Kingdom.
“At Vuvale Outsourcing, we are redefining what it is to Outsource and Offshore.
We strive to maintain an environment where outsourcing is not a compromise to having a local in-house team - where your offshore team is reliable, succeeding and tightly integrated into your local team and systems.”
In Fiji, Vuvale provide a professional work environment, all required equipment, local H.R. / payroll management and employee transport logistics. Vuvale’s clients benefit from our offshore experience, technology innovation, as well as the stability and local relationships gained during our involvement with successful Fiji operations for over 15 years.
The Vuvale team brings excellence to everything we touch, relying on our team’s dedication, years of diverse experience and exceptional culture. Through our network of expert partners across the globe, Vuvale have access to the facilities, equipment and human talent needed to support our clients with a smooth transition to their overseas remote office.
Vuvale Outsourcing is a subsidiary of BDE Group. BDE Group is based in Brisbane, with clients throughout Australia.