IT Technical Support Officer

Background: 

The IT Technical Support Officer is responsible for all aspects of technical operations and service delivery relating to the function of the University IT services. Responsible for serving students and staff as well as to provide a learning hub for the entire community. Responsible for providing on-site technical support on Hardware, Software, Networking and Training Users to use various IT solutions on respective campuses assigned.

In addition to the responsibilities listed above, this position is responsible for providing support for customers (users), and assigned applications and/or information systems, including software implementation, integration, configuration, and testing. Assisting solution design, researching how to help translate requirements into workable technical solutions, and assisting the evaluation of third-party vendors as directed. Keep abreast of the latest technologies that may be of benefit to the university and contributing to future planning to improve the efficiency and effectiveness of ITS systems and services.

Person Specification: 

Essential:

• Bachelor’s degree in IT related field (Computer Science, Information Systems, Cyber Security or Information Technology) with 4 years’ experience in IT sector with at least 1 year in supervisory position OR Diploma in IT related field (Computer Science, Information Systems, Cyber Security or Information Technology) with 5 years’ experience in IT sector with at least 1 year in supervisory position plus CISCO Certified Network Associate (CCNA) Certification OR Diploma in IT related field (Computer Science, Information Systems, Cyber Security or Information Technology) with 7 years’ experience in IT sector with at least 1 years in supervisory position.
• Experience working on IT projects.
• Prior experience in Networking Troubleshooting.
• Must possess excellent customer service skills.
• A sound knowledge of IT process.

Desirable:       

• A Valid Microsoft Office 365 Fundamentals certification or higher
• CISCO Certified Network Associate (CCNA) Certification
• Certified by reputable IT vendors.
• Experience in managing IT assets.
• Must be valid Microsoft Certified in Windows 10.

Salary: FJD $30,720 plus 10% superannuation

To explore the post further or for any queries you may contact:

Application Details

All applications are to include:
 
• A letter of application addressing each of the criterion listed under the Person Specification more specifically the Essential and Desirable criteria. This application letter will form the main basis for shortlisting. Failure to provide the application letter will result in your application not being considered. 

• A detailed CV with three referees full contact details (telephone numbers and email addresses). Candidate should state their relationship with each referee (e.g. line manager, former postgraduate supervisor). 

• Copies of academic transcripts and certificates that are of relevance to the qualification requirements of the advertised position.

All applications must be submitted online using the University’s online job applications system which can be accessed at this address: https://careers.fnu.ac.fj .

Applications sent via email or manually for all positions will not be accepted.

Should you have any queries on the advertised opportunity or face difficulty in submitting the application online, please email the following:

1. HR Partner (email ID stated in the advertisement): For any queries regarding the advertised position.
2. hrat@fnu.ac.fj : For any assistance with the online application or technical issues.


Please note that only shortlisted candidates will be contacted. If you have not been contacted by Fiji National University, then your application has not been successful.

FNU is an equal opportunity employer. Preference is given to applicants holding Fiji citizenship. International applicants may be considered.