Duty Manager

As one of the world’s largest hotel groups with ten distinctive hotel brands and more than 1,160 hotels in operation and under development in 95+ countries, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us.

Duty Manager

1. Oversee overall hotel operations during assigned shifts, ensuring seamless service delivery across all departments.
2. Act as the senior on-duty representative, maintaining service standards, safety, and operational control.
3. Manage Front Office and guest touchpoints (Reception, Concierge, Bell, Valet) to ensure a strong first impression.
4. Poactively handle guest interactions, complaints, and service recovery, ensuring timely resolution and follow-through.
5. Coordinate closely with Housekeeping, F&B, Engineering, and Sales for arrivals, departures, and events.
6. Monitor room readiness, guest profiles, billing accuracy, and operational reports.
7. Lead shift handovers, maintain accurate Duty Manager logs, and ensure effective communication across teams.
8. Respond to emergencies, incidents, and operational issues, ensuring appropriate action and reporting.

About You:

• 3–5 years’ experience in Front Office or Rooms Division within a 4–5-star hotel or resort, with prior supervisory or Duty Manager exposure preferred.
• Strong understanding of hotel operations across departments, including Front Office, Housekeeping, and F&B.
• Proven ability to manage guest relations, complaints, and service recovery at a high standard.
• Confident decision-maker with the ability to lead operations during high-pressure and peak periods.
• Strong communication, interpersonal, and problem-solving skills.
• High attention to detail with the ability to manage reporting, systems, and operational

How to apply

We are looking forward to receiving your :

1 Application letter,

2. Detailed curriculum vitae,

3. Three contactable work referees and telephone contact to our email recruitment.fiji@radisson.com

no later than Sunday 12th of July 2026.

Only applicants meeting the selection criteria will be shortlisted for an interview