Technician - Customer Meter Survey

Company: Miya Water

Client: Water Authority of Fiji

Project: Performance-Based Contract for Water Loss Reduction and Management Services, Suva–Nausori Water Supply System

Location: Suva, Fiji (on site, full-time)

Contract type: Fixed-term – duration of the Detailed Design Phase (14 months)

Reports to: GIS Field Supervisor

PROJECT CONTEXT

Miya Water is delivering a Performance-Based Water Loss Reduction contract for the Water Authority of Fiji (WAF) across the Suva-Nausori Water Supply System, financed by the Asian Development Bank. The project covers approximately 1,200 km of distribution network serving around 74,000 customers. The Customer Meter Survey Technician will conduct door-to-door surveys of customer connections and water meters, capturing georeferenced data, photos, readings, and condition observations through tablet-based GIS applications to support complete DMA survey coverage.

ROLE OVERVIEW

Miya Water is seeking eight (8) proactive Customer Meter Survey Technicians. The technicians will work under the GIS Field Supervisor to verify meters, capture accurate field data and photographs, identify anomalies, and upload clean survey records daily. The role requires strong attention to detail, safe field practice, and professional communication with customers and communities..

KEY RESPONSIBILITIES

• Door-to-Door Surveys: Visit assigned premises and complete approved survey applications, including basic meter functionality checks, and smart forms for customer connections and meters.
• Meter Data Capture: Record meter number, reading, size, type, physical condition, visibility, accessibility and operational status.
• GPS & Photos: Capture accurate GPS points, clear meter photographs and supporting site evidence.
• Field Observations: Flag missing or damaged meters, leaks, bypasses, illegal connections or other anomalies.
• Data Quality: Check entries before submission, correct incomplete records and upload data daily.
• Safety & Access: Follow PPE, traffic, property-access and field safety requirements.
• Community Interaction: Explain the survey purpose politely, request access and escalate refusals or concerns.
• Daily Reporting: Report progress, route completion, obstacles and equipment issues to the supervisor.

REQUIRED TECHNICAL PROFILE

• Education: High school diploma completed, with a Trade Certificate or Diploma in Plumbing, Surveying, GIS, Civil Engineering, or a related field preferred; additional technical certificates or studies in plumbing, GIS, or customer service are advantageous but not required.
• Experience: No prior experience is required, as comprehensive training in water meter inspection, connection status verification, and digital data collection tools will be provided; however, at least 1 year of experience in field surveys, meter reading, utility inspection, customer service, construction, retail, outdoor activities, or similar work is preferred.
• Mobile Tools: Confident using smartphones or tablets, digital forms, GPS capture, photos and basic app troubleshooting.
• Meter Knowledge: Able to recognize meter boxes, service connections, valves, leaks, damage and signs of tampering.
• Accuracy: Careful with serial numbers, readings, addresses, customer references, photographs and mandatory fields.
• Field Discipline: Able to follow maps, assigned routes, daily targets and supervisor instructions independently.
• Interpersonal Skills: Respectful with residents and able to escalate access issues or disputes without confrontation.
• Work Environment: Fit for full-day outdoor fieldwork, walking long distances and carrying field equipment.

Other Qualifications

• Must be a Fiji citizen
• Proficient in English (oral and written)
• Fluency in Fiji Hindi and/or iTaukei is highly advantageous for community engagement

Interested candidates should submit their CV to miyafiji1@gmail.com

Using the subject line: "Customer Meter Survey Technician   – [Your Name] – [Native Language(s)]".

Only shortlisted Fiji Citizens will be contacted.