International IT Project Officer, Tuvalu (Fiji National, Fixed-Term Contract – 12 months)

Job Summary

Beyond Essential Systems (BES) is seeking an International IT Project Officer to support the technical components of implementation and ongoing use of Tamanu, an electronic health record (EHR), in Tuvalu. This is a full-time, 12-month fixed-term contract based in Funafuti, Tuvalu. This role is open to Fiji nationals only.

The role focuses on supporting the technical setup and maintenance of the IT environment within the Tuvalu Ministry of Health, Social Welfare and Gender Affairs (MoHSW) to ensure optimal functioning of Tamanu. There is a strong focus on working collaboratively with and capacity-strengthening local IT staff to ensure long-term system maintenance and confidence troubleshooting. 

The position will work closely with IT staff, hospital management, and the BES project delivery and technical teams to ensure smooth system operation and high-quality health information management.

A bit about us

Here at Beyond Essential Systems (BES) we make awesome technology and put it to good use in the world. Our aim is to improve decision-making in low-resource settings by providing meaningful data that results in better outcomes for individuals and communities.

Our services and products have an impact across health, education, supply chain, and disaster management, and we are proud to deliver innovative, collaborative solutions while working closely with local partners across the Asia–Pacific region.

About the role

BES is supporting the rollout and ongoing use of Tamanu across health services in Tuvalu. There is a strong need for on-the-ground support to ensure smooth system functionality and strengthen local IT capacity. You will be supported by our ICT Infrastructure Support Officer (based in Suva, Fiji), and work closely with the Tamanu Project Manager and Project Officers based in Funafuti.

This role requires close collaboration with IT teams, Princess Margaret Hospital stakeholders, and the BES project delivery and technical teams. Some local travel may be required.

The position is full-time (40 hours per week), with leave and entitlements provided in line with Fiji employment regulations. Required equipment, including a laptop, will be provided.

Role description

The International IT Project Officer will support the technical setup and maintenance of the IT environment within the Tuvalu Ministry of Health, Social Welfare and Gender Affairs (MoHSW) to ensure optimal functioning of Tamanu. There is a strong focus on working collaboratively with and capacity-strengthening local IT staff to ensure long-term system maintenance and confidence troubleshooting. 

Key responsibilities

• Support setup and maintenance of ICT infrastructure and hardware, including PCs, servers, UPS, other devices, structured cabling, WiFi access points, and network connectivity.

• Provide first-line support for troubleshooting and resolving technical issues, and escalate to BES teams where required.

• Assist in maintaining operational uptime for Tamanu, and support restoration of services following outages or system interruptions.

• Monitor, respond to, and document ICT incidents and outages in coordination with MoHSW ICT staff.

• Ensure backup processes are running and report anomalies to BES.

• Work collaboratively with local MoHSW IT staff to facilitate capacity-strengthening in long-term maintenance of Tamanu and supporting infrastructure.

• Attend regular project meetings, contribute to reports, and provide updates on Tamanu usage with BES and MoHSW teams.

• Ensure compliance with policies (including Child Protection and Data Protection) and fiduciary responsibilities in the carrying out of contracts. 

• Other responsibilities as reasonably requested by supervisors.
  
  

Selection criteria

Qualifications

• Diploma or Certificate (Level 5 or higher) in IT, Computer Science, or related field.

Experience

• 3-5 years’ experience implementing or providing IT support for large-scale digital systems.

• Experience with digital systems in a health environment is highly desirable.

• Any of the following would be an advantage: 

  • Exposure to server environments (Windows/Linux)

  • Basic understanding of networking, cabling, and WiFi systems

  • Familiarity with UPS/power continuity environments

  • Basic understanding of cloud-hosted systems (conceptual awareness only)
    
    

Personal attributes

You’ll have a real connection with our purpose and will be looking for a role where your work has a meaningful influence and impact on the lives of others. You’ll be a natural collaborator with initiative and drive. All BES staff must be ethical, professional, adhere to the organisation’s values, and are expected to report against misconduct, illegal and inappropriate behaviour. You’ll have a genuine interest in learning and developing new skills, you’ll be reliable, detail-oriented, and comfortable working with data and digital systems.

• Strong commitment to improving health systems and patient outcomes.

• Ability to work independently and as part of a small, collaborative team.

• Well organised, with strong attention to detail.

• Strong communication skills, with a good command of spoken and written English.

• Willingness and ability to learn new systems and processes.

• Professional, ethical, and respectful approach to work.

What’s in it for you?

Where do we start! As well as being part of key projects and having meaningful work, we also offer:  

• The opportunity to live and work overseas

• The opportunity to build skills in digital health and data systems, including training at our BES Support Centre in Suva, Fiji

• A talented, collaborative, and friendly team to work with

• Accommodation, flights, visa costs, and per diems while working in Tuvalu

How to apply:

Please submit the following as part of your application:

• Cover letter

• CV

• Include in your cover letter the answer to the question (in less than 100 words): What is your favourite software and why?

We would especially encourage you to apply if you are from a community that’s underrepresented in the technology or aid industry.

We’ll hire as soon as we get the right candidate, so don’t delay!