Job Description & Skills/Qualifications Required
About the job
Company Description
Business Connect Fiji (BCF) is a Fijian-owned consultancy firm established in 2017, specializing in B2B partnership facilitation, market entry advisory, project management, and data collection. With a strong network across government, corporate, and community sectors, BCF enables organizations to successfully navigate and engage in the Fijian market. Led by seasoned professionals with expertise in business development and operations, BCF provides culturally sensitive and results-driven solutions. The company is committed to delivering tailored strategies and seamless execution to help clients achieve sustainable growth. BCF is recognized for its integrity, innovation, and dedication to fostering long-term partnerships.
Role Description
This is a full-time hybrid role for a CATI (Computer-Assisted Telephone Interviewing) Interviewer based in Suva, Fiji, with flexibility for some remote work. The CATI Interviewer is responsible for conducting telephone surveys, ensuring high-quality data collection, and adhering to research protocols. Key responsibilities include contacting study participants, accurately recording responses, maintaining confidentiality, and collaborating with project teams to meet data collection objectives. Providing feedback on survey instruments and identifying potential areas for process improvement may also be required.
Qualifications
- Strong communication and interpersonal skills for conducting phone surveys and engaging participants.
- Proficiency in data entry, record-keeping, and maintaining attention to detail while accurately capturing information.
- Familiarity with using Computer-Assisted Telephone Interviewing (CATI) software or similar tools is advantageous.
- Ability to follow standardized interviewing protocols and maintain professionalism and confidentiality during interactions.
- Prior experience in research, customer service, data collection, or related fields is preferred but not required.
- Adaptability to a hybrid work environment, with the ability to work both onsite in Suva and remotely as needed.
- Fluency in English is compulsory; proficiency in Fijian, Hindi and Samoan is a plus.
- Strong organizational skills, time management abilities, and a commitment to meeting project deadlines.
Job Functions
Industry
Job open to:
Business Connect Fiji (BCF) is a Fiji-based strategic implementation partner supporting research institutions and agencies, development organizations, donors, international businesses and governments to deliver effective, accountable, and locally grounded outcomes across Fiji and the Pacific region. We specialize in translating program design into high-quality on-the-ground execution, with a strong emphasis on evidence, inclusion, and sustainable impact.
Our team brings proven experience in nationwide monitoring and evaluation (M&E) data collection, field research, stakeholder engagement, and analytical reporting across diverse geographic and community contexts. We understand the operational realities of working in remote, climate-vulnerable, and culturally diverse environments, and we design our approaches to be both methodologically rigorous and locally appropriate. From facilitating focus group discussions and large-scale field surveys to producing clear, decision-ready analysis, BCF ensures that data meaningfully informs programming, policy, and investment decisions.
Beyond research and data services, BCF provides in-country coordination and implementation support that strengthens program delivery. We work closely with local partners, community stakeholders, government agencies, and private sector actors to ensure activities are well-integrated, compliant with national frameworks, and responsive to local needs. Our role often bridges international standards and local systems, reducing delivery risk while strengthening local ownership and capacity.
With deep networks across communities, institutions, and industry, BCF is able to mobilize trusted field teams, access hard-to-reach areas, and facilitate productive engagement at multiple levels. Our operational agility, combined with strong governance and reporting discipline, makes us a reliable partner for complex, multi-stakeholder initiatives.