Business Analyst

The Role 

Pepper Advantage Hub (Fiji) is seeking a talented Business Analyst to form a critical part of the Data & Analytics team. The role is an excellent opportunity for a person with financial services background to join our team and directly drive business performance improvement through creating accurate predictions of customer behavior that the business act upon

Key Responsibilities

• Conduct high quality business analysis and provide clear business requirement documentations.
  • Proactively engage with the management team within Residential Mortgages to document business improvements and/or issues
  • Elicit and document business requirements with end users and stakeholders
  • Create Business Requirements Documents and Functional Specifications across all departments in the Residential Mortgages function.
  • Communication of the requirements to IT and support IT implementation.
  • Support the deployment of the change
  • Communication to the business / client
  • Assist with solution testing and deployment to production
  • Liaison with Pepper stakeholders to understand their marketing requirements and design solutions. 
• Business Support 
  • Identify and escalate opportunities, threats and best practice in order to drive continuous improvement
  • Assist in closing errors raised by identifying root cause
  • Review and approve items requiring CCB approval submitted in JIRA
  • Work closely with the BI team to document reporting requirements
  • Work closely with the Head of Operational Excellence on the coordination of information for the CBI
• Training 
  • Provide end user training on request
  • Facilitate Knowledge Share sessions across the team.

Skills and experience required:

• Candidate needs to be flexible in terms of working hours (Ideally from 8 pm to 4.30 am FJT).
• Recognised IT Qualification (desirable)
• Recognised Business Design / Change Management Certification (desirable)
• Recognised Project Management Qualification (desirable)
• Change management skills
• Significant experience and knowledge of supporting transformational change in a Retail mortgage servicing business
• Experience and knowledge of change management principles, methodologies and tools
• Organized with a natural inclination for planning strategy and tactics
• Problem solving and root cause identification skills
• Able to work effectively at all levels in an organization
• Must be a team player and able to work collaboratively
• Acute business acumen and understanding of organizational issues and challenges
• Familiarity with project management approaches, tools and phases of the project lifecycle

Remuneration & Benefits

• Competitive salary package
• Medical benefits
• 24/7 transportation
• Ongoing career development and training
• A secure career with a fast-growing company
• Inclusive workplace culture
• International travel

How to Apply: Your professional CV and cover letter must be submitted via email to careers@fj.pepper-advantage.com which must include details of 3 non-related professional referees.

All applications must be submitted by 10th April 2026.

We thank all applicants for their interest; however, only those who are shortlisted will be contacted.

At Pepper Advantage, we believe that diversity drives innovation. We welcome candidates from all backgrounds to apply and become part of our global success story.