Front Office / Guest Experience

Royal Davui Island Resort – Fiji

We are looking for new team members to join our front office / guest experience team at Royal Davui Island Resort.

This is a hands-on role where you will be part of the guest journey from arrival through to departure. We are a small island with a close team, so attitude, reliability, and common sense matter just as much as experience.

What we’re looking for:

• Experience in a hotel or resort environment, ideally in front office or guest services
• Familiarity with a PMS (Newbook, Opera or similar)
• Basic understanding of reservations, billing, check-in and check-out processes
• Confidence handling cash, credit cards, and daily balancing
• Clear communication skills, both written and verbal
• Comfortable speaking with international guests, agents, and suppliers
• A natural ability to read guests and respond to their needs without being prompted
• Someone who can stay calm under pressure and think for themselves
• Good personal presentation and attention to detail
• Willingness to work shifts, including evenings and weekends
• Able to work independently, but also contribute to a small, tight-knit team
• Comfortable living on island and sharing staff facilities

What the role involves:

• Being the main point of contact for guests throughout their stay
• Welcoming guests on arrival and settling them into their villas
• Managing guest requests and resolving issues quickly and properly
• Creating guest itineraries from pre-arrival forms and from guests in house
• Working closely with all departments to make sure things run smoothly
• Keeping management informed of any issues, feedback, or patterns
• Maintaining a strong understanding of the resort, villas, rates and inclusions
• Using the PMS daily for reservations, billing and guest profiles
• Handling payments in line with company procedures
• Assisting where needed across the operation, including luggage or transfers when required
• Following all health, safety and operational procedures

A valid driver’s licence is required. First aid training is a plus, but not essential.

f you’re reliable, switched on, and enjoy working in a small team where everyone pulls their weight, we’d like to hear from you.

Please send your CV and a short cover note to hr@royaldavuifiji.com.

Only shortlisted candidates will be contacted.