Customer Success Officer

About the role

We are seeking a proactive and customer‑focused Customer Success Officer to join our Freight Services team. In this role, you will support the smooth flow of inbound and outbound FAK (VLS, Swire) cargo by ensuring timely documentation, accurate invoicing, and reliable communication with customers and agents.

If you enjoy working in a fast‑paced environment, have a strong eye for detail, and are passionate about delivering excellent customer service, we’d love to hear from you.

Key responsibilities and accountabilities:

• Send pre‑alerts, arrival updates, CTM‑related notices, free‑day reminders & customer charges.
• Dispatch Toyofuji invoices and required documentation.
• Reconcile manifests, resolve discrepancies & align carrier arrivals with received data.
• Finalise monthly CSR reports and coordinate submissions to SSL Finance & VLS.
• Process EDI, manage container handovers & update HMC costs in Cargowise.
• Prepare freight, space, transshipment, ECOLAB & detention invoices; process bond refunds & vendor invoices in Mediusflow.

What You’ll Bring

• Qualifications: Diploma in Customs or a related field.
• Experience: 2–3 years experience in freight, logistics, or related field.
• Skills:
  • Strong communication and interpersonal skills.
  • Proficiency in Microsoft Office (Excel, Word, Outlook).
  • Excellent time management, document processing skills, and problem-solving abilities.
  • Knowledge of cargo handling and logistics processes.

Why Join Us?
At Swire Shipping, we are committed to:

• Safety First: We prioritize a zero-harm environment.
• Customer Focus: We build lasting relationships through trust and service excellence.
• Cultural Sensitivity: We value diversity and inclusivity.
• Continuous Improvement: We strive for excellence in everything we do.

Our Values

Teamwork | Excellence | Integrity | Continuity | Endeavour | Humility

Apply Now by submitting your updated resume and covering letter by close of business on 13 March 2026 to fj.careers@swireshipping.com

By submitting your CV, you are deemed to have agreed and consent to the collection, use and/or disclosure of your personal data to the Company for the purposes of recruitment and employment only in accordance with the Company's Recruitment Data Privacy Policy on our website.

Swire Shipping is committed to ensuring equal equitable access and participation for persons who experience disability. SSL is committed to treating persons with disability in a way that allows them to maintain their dignity and independence. Reasonable adjustments can be made upon request based on understanding of those accommodations.

Across Swire Shipping, we seek to create a supportive and inclusive environment that embraces individuality and recognise the benefits that these differences make. We do this by ensuring that all individuals are treated with respect and understanding and actively promote Equal Employment Opportunity (EEO) and do not tolerate discrimination, harassment, bullying, retaliation, or intimidation of any kind. We are committed to driving the strategy, policies, and accountability to build and sustain a diverse global workforce, through equitable processes and systems where everyone can contribute their very best.