Digital Merchandiser and Promotions Manager

Digital Superstore Fiji is a prominent eCommerce platform based in Fiji, specialising in providing a wide range of products and services. We provide a wide scope of choices in grocery, fresh produce and vegetables, health and fitness products, family care, infant care, pet products, meats and fish, a variety of imported products and many more, solely handpicked to enable customers to locate the best quality accessible at the best cost. The company aims to revolutionise the shopping experience in Fiji by leveraging technology and providing a comprehensive online shopping platform that meets the needs of modern consumers.

An opportunity has become available for a well-qualified, dynamic, self-motivated and experienced individual to join our Team as Digital Merchandiser and Promotions Manager

If you like to make things happen and you are passionate about what you do - your future waits!!!

The Role:

Key Responsibilities:

Digital Merchandising

• Manage the presentation, categorisation, and placement of products across the company’s e-commerce platforms.
• Ensure accurate and compelling product descriptions, images, and specifications are displayed online.
• Develop digital merchandising strategies to improve customer navigation, product discovery, and conversion rates.
• Analyse customer behaviour, sales data, and website traffic to optimise product positioning and assortment.
• Coordinate with suppliers and procurement for timely updates on stock availability, pricing, and product launches.
• Ensure brand consistency and visual appeal across all digital touchpoints (website, app, and social platforms).

Promotions & Campaign Management

• Plan and execute seasonal, thematic, and promotional campaigns to boost sales and traffic.
• Coordinate pricing strategies, discounts, bundle offers and limited-time promotions.
• Collaborate with marketing and design teams to develop digital banners, landing pages, and promotional materials.
• Evaluate campaign performance using KPIs such as conversion rate, CTR (click-through rate), and ROI.
• Manage promotional calendars, ensuring alignment with inventory levels, supplier partnerships, and marketing goals.
• Work with the IT team to schedule and automate promotional activations on digital platforms.

Data Analytics & Reporting

• Track daily, weekly, and monthly online sales performance and promotional effectiveness.
• Conduct product performance and pricing analysis to identify trends and underperforming categories.
• Prepare comprehensive reports on digital merchandising, sales impact, and promotional ROI for management review.
• Use analytical insights to recommend assortment changes, content enhancements, and promotional improvements.

 Customer Experience & Engagement

• Ensure a seamless and engaging online shopping experience through effective merchandising and user-friendly interfaces.
• Collaborate with customer service to gather feedback and improve online product content and promotions.
• Monitor customer reviews and ratings to maintain a high standard of product presentation and reputation.

Team Leadership & Cross-functional Collaboration

• Supervise and mentor junior marketing or merchandising staff involved in digital content and promotions.
• Work closely with IT, sales, procurement, and finance departments to ensure smooth execution of online sales operations.
• Coordinate with suppliers and external partners on co-branded promotions and digital advertising.
• Stay updated on emerging e-commerce trends, consumer behaviours, and competitor promotions.
• Other Duties
• Carry out any additional tasks or responsibilities assigned by the Managing Director.

Skills and Qualifications

• Bachelor’s degree in computer science, Software Engineering, or a related field.
• Minimum 5–7 years of progressive experience in digital merchandising, e-commerce, or online marketing, with at least 2 years in a managerial capacity.
• Proven experience in promotions planning, digital campaign execution, and product merchandising.
• Experience in the retail or consumer goods industry is highly desirable.
• Demonstrated success in improving online sales and conversion through strategic merchandising and promotions.
• Familiarity with content management systems (CMS) and e-commerce platforms such as Shopify, WooCommerce, or Magento.
• Understanding of pricing and promotional planning, product lifecycle management, and inventory coordination.
• Knowledge of data analytics tools such as Google Analytics, Meta Ads Manager, or Power BI.
• Ability to multitask and manage multiple campaigns simultaneously.
• Strong leadership and team motivation capabilities.
• Ability to work collaboratively with cross-functional teams under tight deadlines.
• Adaptability to new technologies, digital platforms, and retail trend

How to Apply:

If you have the qualification, experience and necessary skills then please submit your application letter with a detailed Resumé with the Subject Digital Merchandiser and Promotions Manager to talent@superstore.com.fj

Applications close on Sunday, 1 March 2026