Reservation Sales Officer – Mainland Office (Denarau)

Mantaray Island Resort is looking for a Reservation Sales Officer to join our team at our Denarau office.

This role is ideal for someone who is confident in communicating with guests and agents, and who has excellent written English. The successful candidate must be able to respond to emails professionally and efficiently, and convert guest enquiries into confirmed bookings.

Key Requirements:

• Excellent written and spoken English (must be able to write professional emails)

• Customer service or sales experience (tourism experience is an advantage)

• Familiar with OTAs (Online Travel Agencies) and wholesalers

• Good computer skills and ability to learn reservation systems

• Strong organization and multitasking skills

• Positive attitude and customer-focused approach

• MYOB knowledge is an advantage

• Flexible to work weekends and public holidays when required

Main Responsibilities:

• Respond to reservation enquiries via email, phone, and other channels

• Provide accurate information on room types, rates, and resort services

• Process bookings, amendments, and cancellations

• Upsell meal plans, activities, and packages when appropriate

• Maintain accurate reservation records and reports

• Support general office and reservation administration tasks

How to Apply:

Please submit the following:

• Recent photo

• CV with referees

• Cover letter

• Contact number

Send applications to: vacancy@mantarayisland.com