Groups and Cruise Coordinator

ATS Pacific is a division of Helloworld Travel Ltd, one of the largest travel businesses in the South Pacific that has a significant presence in Fiji where we operate a transport business, a DMC division, and administration tasks for the wider organization. Located on two floors in the Star One building in Martintar, Nadi, we offer our staff a range of benefits that include:

·         Company paid private medical insurance for you and your immediate family.

·         A range of employee reward and recognition benefits

·         On-going training and development

·         Onsite breakfast

We are seeking a Groups & Cruise Coordinator to assist in our Groups & Cruise department. The successful applicant must possess the following attributes:

•                     Coordinate administrative support for Groups & Cruise team

•                     Provide accurate reconfirmation and documentation

•                     Coordinate the rostering & reconfirmation of guides for excursions during Cruise season

•                     Accurately load quotations and bookings into in-house reservations systems

•                     Accurate recording and organisation of team correspondence

•                     Help and support on the Pier on ship days as/when required.

•                     Develop and maintain an excellent relationship with suppliers

•                     Ad hoc tasks as/when required by management

•                     Knowledge of geography, Tourism industry is helpful.

•                     Previous experience in administration and customer service role

•                     Experience working in the cruise or travel industry would be considered an advantage

•                     Previous experience preparing itineraries or quote proposals would be an advantage

•                     Good knowledge of Microsoft Office (Word, Excel, Power Point & Outlook)

•                     Experience in using an in-house travel system would be a advantage (Tour Plan preferred)

•                     High attention to detail

•                     Ability to work under pressure

•                     Ability to prioritize & work in a demanding environment

•                     Excellent time management skills

•                     Excellent communication skills, both written and verbal

•                     Commitment to the highest level of customer service

•                     Experience in the tourism industry is very desirable

Applications close at 4.00pm on 20th February 2026

To apply please send a detailed & updated CV, copies of certificates, copies of reference letters with covering letter to careers@helloworld.com.fj