Customer Service Office Administrator
- Priya Pratap Immigration Consultant
- Waqadra Nadi Fiji
- Jan 20, 2026
Job Description & Skills/Qualifications Required
POSITION DESCRIPTION
Position Title: Customer Service Office Administrator
Location:
Employment Type: Full-time
Reports To: Principal Licensed Immigration Adviser
Role Purpose
Customer Service Office Administrator
is responsible for supporting the preparation, lodgement, and follow-up of immigration visa applications. This role requires strong customer service skills, attention to detail, confidentiality, and the ability to interpret and apply immigration instructions, policy, and legal frameworks. The role also provides daily front-office and administrative support to ensure smooth operations.
Key Responsibilities
1. Client & Customer Service
- Greet clients professionally in person, by phone, and online.
- Respond to inquiries, explain required documents, and guide clients through the visa process.
- Book appointments and maintain communication with clients throughout their application.
- Handle sensitive information with confidentiality and professionalism.
2. Visa Application Support
- Assist in preparing visa applications, evidence lists, supporting documents, and case notes.
- Collect documents from clients and ensure accuracy, completeness, and proper formatting.
- Draft letters, cover submissions, and supporting statements under supervision.
- Maintain case tracking logs and monitor follow-ups.
4. Office Administration
- Manage office emails and incoming / outgoing communication.
- Maintain filing systems (digital and physical).
- General office duties (scanning, typing, printing, data entry).
Skills & Experience Required
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Essential |
Preferred |
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Strong communication & customer service skills |
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High accuracy and attention to detail |
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Computer literate (email, Word, PDF, scanning) |
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Ability to follow processes and instructions |
Multilingual skills (Fijian/Hindi/other) |
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Professional attitude, reliable, and trustworthy |
Formal training in law, immigration, admin or business |
Personal Attributes
- Respectful, patient, and client-focused.
- Able to manage busy work environment and deadlines.
- Strong ethics, confidentiality, and integrity.
- Willingness to learn and grow in immigration advisory practice.
Job Functions
Industry
Job open to:
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Priya Pratap Immigration Consultant is a Sole Proprietorship business with its Head office based in 155 Smales Road Dannemora Botany Auckland New Zealand. Priya Pratap Immigration Consultant was founded and is directed by Priya Pratap who is a licensed immigration law advisor for New Zealand and Australia.
After being in immigration line of business for more than 12 years, Priya Pratap Immigration Consultant has recently started its operations from Fiji ( Nadi) with two staffs based in the office.
Our vision is to become the most preferred and trusted Immigration Consultant Company to which people turn to for professional & legal immigration advise, education and career development and being recognized for our professionalism and excellent customer service.
Our mission is to deliver excellent customer service to our clients, providing them with the opportunity to open the door for a better life in terms of employment, education and business prospects in Australia and New Zealand.
Our Values: Ethics: We conduct our business with the utmost ethical standards inline with our code of ethics. Customer Satisfaction: We at Priya Pratap Immigration Consultant dedicate ourselves to superior customer relations and exceeding customer expectations through our improved quality and service. Continuous Learning: We will continually strive for excellence by upgrading ourselves and taking part in educational immigration programs where we are able to assist our clients for migration in other countries as well.
Our Services/ Target Market: Our clients are those who has a dream for a better life and future for themselves and their families in New Zealand and Australia. Clients who may have been deported once or requires character waiving, looking for a pathway to residence through student visa or work visa or anyone who only is a genuine visitor to New Zealand and Australia, we provide the following services under Priya Pratap Immigration Consultant, · Professional and legal immigration advise on any cases or visa types. · Planning and guiding through the Immigration Instructions · Any visa application process from documentation and filing application to immigration · Character Waiver
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