Guest Relations Officer (GRO)

The Guest Relations Officer is responsible for ensuring exceptional guest experiences by addressing inquiries, resolving concerns, and maintaining high standards of service. This role requires a professional, detail-oriented individual who thrives in a team environment and upholds the reputation of a luxury hospitality setting. 

Required Skills and Knowledge:

Excellent Communication Skills: Ability to interact with guests professionally and effectively, active listening, and a friendly, positive attitude.

Detail and Team Oriented: Strong attention to detail and collaboration with colleagues to deliver seamless service. 

Possess Excellent Organizational Skills: Efficiently manage tasks, reservations, guest requests, and schedules, and making guests feel comfortable

Problem-Solving: Critical thinking and resourcefulness to handle issues effectively, addressing and escalating guest concerns to ensure satisfactory outcomes.

Guest Welcome: Greeting guests upon arrival, assisting with check-in, and providing essential information, and checking in with guests during their stay to gather feedback. 

Hospitality Experience: Minimum of 3 years in a guest-facing role experience in a 5-star hotel or resort is preferred. Familiarity with hotel operations, check-in/out procedures, and property management systems (PMS).

Cultural Awareness: Ability to interact with diverse international guests. 

Clean Presentation, Smart Approach to Work: Maintain a polished appearance and proactive problem-solving attitude.

This is an on-site live-in role with shared accommodation. 

All applications should include a cover letter, detailed resume and copies of all relevant qualifications, and emailed to agm@paradisecoveresortfiji.com

 *Only shortlisted applicants will be contacted for the next stage of interviews.