Engineer - IT Operations

Engineer - IT Operations

There is an exciting opportunity in the IT department at Fiji Airways.

Reporting to the Lead Engineer - IT Operations, the successful incumbent will provide technical expertise by gathering, designing and implementing project requirements in collaboration with relevant stakeholders. The role also involves providing escalated second-level support to end users and prioritizing the management of access requests, unified communications, branch IT infrastructure, and data center health checks.

KEY RESPONSIBILITIES

• Ensure timely completion of assigned second level IT service desk tickets.
• Conduct health checks of system and infrastructure services, log faults/ incidents on IT service desk (JIRA) and provide fixes in consultation with line managers.
• Perform datacenter maintenance activities, apply upgrades & security patches to eliminate vulnerability & produce non-compliance reports.
• Investigate, troubleshoot and resolve problem tickets & prepare knowledge base manuals for future reference.
• Lead physical infrastructure improvement projects and ensure Fiji Airways requirements are delivered accordingly.
• Partner with internal stakeholders to gather requirements on CCTV solution and provide technical advice & support while implementing this.
• Deliver audit & compliance recommendation and remediation as assigned by line supervisors.
• Responsible for unified communication, internet service contracts and support escalations with telecommunication and internet service providers.
• Collaborate with internal teams or external vendors to lead IT operational projects and meet the objectives.
• Implement and enforce IT Policies & Procedures.
• Conduct routine checks, backup & recovery monitoring, datacenter physical checks, network traffic analysis and address any anomalies.

QUALIFICATIONS & EXPERIENCE

• Must have a Degree in Networking/ Information System or equivalent.
• Must have ITIL Service management or Windows server/ network certification.
• Minimum 2 years' experience in an enterprise IT environment.
• Project experience on structured cabling, CCTV's, access control and unified communications.
• Understand ITIL service principles, service desk and asset management.
• Proven experience in managing vendors/ suppliers.