Client Operations Specialists

Client Operations Specialists - Fiji

Lautoka, Fiji | Independent Contractor

About the Role

A well-established New Zealand professional services company is looking for a sharp, organised and reliable Client Operations Specialist to support our New Zealand team.

This is a fully digital, systems-driven role working through structured workflows, templates and processes.

You will be working closely with our team in New Zealand, supporting real client matters and answering phone calls during NZ business hours, so attention to detail, professionalism and confidence in communication are essential.

If you enjoy working with structure, love keeping things organised, and take pride in doing things properly the first time – you will fit right in.

What You’ll Be Doing

Administration & Document Preparation

• Preparing and organising documents for applications and client files

• Uploading, naming and categorising files correctly (no shortcuts, no guesswork)

• Using approved templates and following workflows exactly

• Keeping digital files clean, complete and audit-ready

• Managing and organising documents, files and databases

Client Contact & Communication

• Answering incoming calls and making outgoing calls during NZ business hours

• Following up clients for missing documents or information

• Sending clear, professional emails and messages

• Corresponding with clients to gather required materials and provide updates

• Logging every interaction on the same day

Research & Case Support

• Conducting research based on instructions and guidelines

• Preparing timelines, document lists and summaries

• Drafting supporting letters and written responses

• Flagging issues early and escalating where needed

Task & Deadline Management

• Managing multiple cases at the same time

• Keeping on top of tasks, reminders and timelines

• Ensuring all actions are completed accurately and on time

• Strictly observing deadlines and timeframes

Quality & Professionalism

• Maintaining strict confidentiality at all times

• Working ethically, responsibly and with integrity

• Delivering high-quality work without constant supervision

• Consistently producing accurate, well-presented work

Team Support

• Supporting team members as needed

• Participating in training and continuously improving skills

• Being a reliable, positive team player

What We’re Looking For

• Excellent English (written and spoken)

• Strong organisation and time management skills

• Very high attention to detail (this is non-negotiable)

• Confident using computers, systems and online tools

• Ability to work independently and take ownership of tasks

• Professional, calm and client-friendly communication style

• Someone who follows systems and processes properly

• Supportive team player with a positive attitude

What Success Looks Like in This Role

• No missed deadlines

• Correct file naming and uploads every time

• All calls and messages logged the same day

• Minimal errors and rework

• Professional, polite communication at all times

Why Join Us

• Work with a well-established New Zealand company

• Gain exposure to international clients and real cases

• Clear systems, training and support

• Long-term opportunity for the right person

• Be part of a team that values quality, integrity and people

How to apply

Before You Apply – 3 Essential Steps for Impact:

1. Read the Job Specification Thoroughly: Review the job requirements carefully and assess whether your skills, experience, and qualifications align with what the employer is seeking.

2. Self-Review and Highlight Your Strengths: Identify the key skills and experiences that make you a strong candidate for the role. Tailor your CV and cover letter to emphasise these points.

3. Research the Company: Learn about the company’s values, culture, and recent projects. Demonstrating knowledge of the company shows genuine interest and helps you stand out.

Need a quick refresher on how to apply? Check out our  How to Apply on MyJobsFiji guide https://myjobsfiji.com/blog/uploading-cvs/

The application must have:

1. An up-to-date CV
2. An application letter that addresses why you should be considered for the role

Applications close on 4th February 2026