Roving Assistant General Manager

Goolma Ltd is the proud operator of three of Fiji’s most iconic island resorts: Paradise Cove Resort, Blue Lagoon Beach Resort, and Octopus Resort. We’re committed to delivering world-class guest experiences in breathtaking tropical surroundings.

We’re now seeking a capable and service-driven Roving Assistant General Manager to support operations across our three properties. 

Role Overview

The Roving Assistant General Manager (AGM) will play a pivotal leadership role, directly supporting the General Managers in day-to-day resort operations. You will oversee key departments including guest services, housekeeping, F&B, and maintenance, and ensure service excellence across the board. This is a hands-on, rotating role that will provide relief management across all three Yasawa resorts.

Key Responsibilities

• Act as Assistant General Manager during planned absences, peak seasons, or unforeseen circumstances.
• Oversee daily operations including front office, housekeeping, F&B, maintenance, and activities.
• Maintain resort standards and uphold brand consistency across properties.
• Lead staff training, performance management, and cultural integration initiatives.
• Foster a positive and professional workplace culture
• Assist in budget planning, cost control, and resource allocation
• Monitor operational KPIs and recommend improvements where needed
• Handle guest inquiries, complaints, and service recovery efficiently
• Maintain high levels of guest satisfaction through quality service delivery
• Supervise and coordinate department heads and team performance
• Oversee and support daily operations across multiple resort departments
• Ensure compliance with Fijian maritime, health, safety, and environmental regulations.
• Support budgeting, cost control, and reporting to General Managers

Requirements

1. Minimum 3–5 years in a senior resort management role (AGM, Resort Manager, or equivalent).
2. Bachelor’s degree in Hospitality Management, HR, or related field (preferred)
3. Demonstrated success in luxury or boutique island resort operations.
4. Exceptional leadership, communication, and interpersonal abilities.
5. Ability to thrive in remote, island-based conditions with limited connectivity.
6. Proficiency in resort management systems preferred.
7. Experience with budgeting, reporting, and performance analytics
8. Excellent problem-solving, communication, and organizational abilities
9. Strong knowledge of human resources practices and labor laws
10. Exceptional leadership and team management skills

What We Offer:

• Position is island-based.
• Rotation is 24 days on and 8 days off.
• Attractive remuneration package based on work experience.
• Housing and transport are included in inter-resort transfers.
• Career growth in a leading hospitality group.

 How to Apply:
All applications should include a cover letter, detailed resume and copies of all relevant qualifications, and should be emailed to hr@paradisecoveresortfiji.com 

Only shortlisted candidates will be contacted.