π We're Hiring: Reservation Sales Officer
Location: Shop 9, Marina House, Port Denarau. Nadi
Company: Mantaray Island Resort
Mantaray Island Resort is seeking a dynamic and customer-oriented Reservation Sales Officer to join our Mainland Office team in Denarau.
In this fast-paced and rewarding role, you will serve as the primary link between guests and their island holiday experience β converting inquiries into confirmed bookings while providing exceptional service and support.
π§ Key Responsibilities:
Respond to phone, email, and online booking inquiries promptly and professionally
Provide accurate information about the resort and assist guests in selecting suitable accommodation and packages
Manage reservations, modifications, and cancellations
Upsell additional services and packages to enhance guest experiences
Maintain up-to-date knowledge of rates, promotions, and resort offerings
Perform administrative tasks related to the reservations process
β What Weβre Looking For:
High school diploma (Bachelorβs degree an advantage)
Previous experience in customer service or sales (tourism/hospitality background preferred)
Excellent verbal and written communication skills in English
Proficient with reservation systems and Microsoft Office
Familiarity with OTAs (e.g. Booking.com) and travel wholesalers
Highly organized with strong multitasking abilities
Positive, proactive attitude with a focus on customer satisfaction
Experience using MYOB is an advantage
Availability to work weekends and public holidays
π§ How to Apply:
Please email the following to vacancy@mantarayisland.com:
A recent photo
An up-to-date CV (including referees)
A cover letter outlining why you are the ideal candidate
A valid telephone contact number
Mantaray Island Resort is situated in the pristine Northern Yasawa group of islands. Our island is surrounded by stunning coral reefs that house dive sites for any level of expertise.