📍 Reservation Sales Officer

📍 We're Hiring: Reservation Sales Officer
Location: Shop 9, Marina House, Port Denarau. Nadi
Company: Mantaray Island Resort

Mantaray Island Resort is seeking a dynamic and customer-oriented Reservation Sales Officer to join our Mainland Office team in Denarau.

In this fast-paced and rewarding role, you will serve as the primary link between guests and their island holiday experience — converting inquiries into confirmed bookings while providing exceptional service and support.

🧭 Key Responsibilities:

• Respond to phone, email, and online booking inquiries promptly and professionally

• Provide accurate information about the resort and assist guests in selecting suitable accommodation and packages

• Manage reservations, modifications, and cancellations

• Upsell additional services and packages to enhance guest experiences

• Maintain up-to-date knowledge of rates, promotions, and resort offerings

• Perform administrative tasks related to the reservations process
  
  

✅ What We’re Looking For:

• High school diploma (Bachelor’s degree an advantage)

• Previous experience in customer service or sales (tourism/hospitality background preferred)

• Excellent verbal and written communication skills in English

• Proficient with reservation systems and Microsoft Office

• Familiarity with OTAs (e.g. Booking.com) and travel wholesalers

• Highly organized with strong multitasking abilities

• Positive, proactive attitude with a focus on customer satisfaction

• Experience using MYOB is an advantage

• Availability to work weekends and public holidays
  
  

📧 How to Apply:
Please email the following to vacancy@mantarayisland.com:

• A recent photo

• An up-to-date CV (including referees)

• A cover letter outlining why you are the ideal candidate

• A valid telephone contact number