Navini Island Resort Ltd
Navini Island, Fiji
Are you an aspiring, creative self-starter willing to go the extra mile and assist where needed? Is your greatest interest excellent writing and customer service?
We are seeking a talented and enthusiastic person to fulfill the role of Guest Relations and Reservation Specialist.
The Guest Relations and Reservation Specialist will play a crucial role in ensuring a positive guest experience. This multi-functional role is responsible for the complete guest journey from pre-arrival through departure. The specialist will serve as the central point of guest contact and build relationships. The specialist will track all points of guest engagement and identify ways to improve customer service.
Responsibilities include selling the property and capturing sales, answering correspondence, coordinating reservation details, greeting guests, handling in-house guest requests, boutique sales, guest accounts, and activities to ensure guests’ overall comfort and satisfaction.
The...