Energy Fiji Limited (EFL)
Central
The position will be based at the Energy Fiji Limited’s Head Office and will report to the Team Leader Contact Centre.
Key Responsibilities:
Analyze and Identify customer inquiries efficiently and accurately from EFL customers and contractors requiring assistance in resolving a particular problem or complaint over the phone;
Identify customer problems and offer solutions to customers in regard to General Inquiries, Billing inquiries, Disconnections and Reconnections, New connections or any alternation to their current power connection;
Respond to telephone , email and webchat inquiries from EFL customers and contractors requiring assistance in resolving a particular problem or complaint;
Identify customer's queries thru asking proper probing questions;
Utilize Gentrack to extract relevant information to assist EFL Customers and Contractors with their inquiry;
Quick thinker to be able to handle Emergency Calls and escalate genuine...