Carpenters Fiji PTE Limited
Suva, Fiji
Carpenters Motors, a division of Carpenters Fiji Pte Limited and a recognized leader in the Motoring Industry in Fiji, is seeking applications from interested candidates for the Customer Service Manager – Aftersales position to be based in Suva. If you believe you are ready to join our dynamic team we want to hear from you!
Responsibilities:
Lead & coordinate C ustomer S atisfaction I ndex (CSI) and C ontinuous I mprovement P rocess (CIP)
Analyze results of customer feedback programs and provide insightful actionable reporting for Management, for improvement on key areas
Implement improvements to customer processes and tools
Setting and monitoring of customer service standards
Identify & coordinate implementation of specific initiatives to improve customer satisfaction & advocacy
Periodic discussion with service managers of CSI and CIP for performance and action plan for improvement
Periodical review of...