4 call outsourced centres jobs found in Nadi

Key Responsibilities: Providing an exceptional level of customer service to customers via call, emails and live chat. Proactively resolve customer queries Compliance with the Service Level Agreement and focused on customer loyalty Ability to deal with sensitive/emotive situations while identifying and fulfilling the customers’ needs. Achieving sales of our core products, for direct bookings while enhancing each experience by upselling on a range of products, services and destinations A bility to find solutions when there are changes in circumstances or requirements Strengthening existing customer relationships while building new connections with potential customers. Interacting & supporting team members around the globe. Essential Skills & Experiences: Essential Commitment towards delivering exceptional service Attention to detail, combined with strong communication skills...

Key Responsibilities: Assisting with troubleshooting computer hardware and software Assisting with Software installations and configurations Setting up computer workstations, teleconference & video conference meetings Scanning and filing of documents (Purchase Order, IT Forms, etc), internet top-ups, cable tidy up, etc. Support the IT team in maintaining hardware, software, and other systems Organize and maintain IT resources and inventory. Run software updates and backups when requested. Configuring printers and mapping network drive, emails and other mailboxes Consult with End Users concerning their needs and evaluate their requests or requirements Respond to any unexpected behaviors on the network and escalate if necessary. Train users in use of equipment and/or software Prepare technical reports or related documentation Manage and monitor tickets in Spice work system, Assign, update, and close support tickets...

Customer Service Team Lead 📍 Location: Namaka, Nadi 🕘 Employment Type: Full‑time 👥 Team Size: Approx. 9 Customer Service Officers About the Role We are seeking an experienced Customer Service Team Lead to lead a team of approximately nine customer service professionals based in Namaka, Nadi. This role is for a strong people leader — someone who sets clear expectations, holds their team accountable, and leads from the front. You will be responsible for driving performance, maintaining high service standards, and building a disciplined, professional team culture. If you believe that standards matter, that leadership means action, and that teams perform best when expectations are clear and consistently enforced, this role will suit you. Key Responsibilities People Leadership & Accountability Lead, coach, and manage a customer service team of approximately 9 staff Set clear performance expectations and hold team members accountable to them Address...