Tokatoka Resort
Nadi Airport, Nadi, Fiji
RESERVATION AGENT
Key Responsibilities:
Handle room reservations, enquiries and cancellations professionally.
Respond to telephone, email and online booking enquiries.
Provide accurate information on room types, rates, packages and resort facilities.
Maintain accurate reservation records and guest profiles.
Coordinate closely with Front Office, Housekeeping and other departments.
Deliver excellent customer service and ensure guest satisfaction.
Requirements:
Previous experience in hotel reservations or Front Office is preferred.
Good communication and computer skills.
Must be experienced in Opera and Outlook.
Professional telephone manner and strong attention to detail.
Ability to work under pressure and as part of a team.
Must have good follow up skills, attention to detail, and be able to meet deadlines for correspondence and reports.
Have flexibility with working hours, work under pressure and is a team player.
Must...