RESERVATION AGENT

RESERVATION AGENT

Key Responsibilities:

• Handle room reservations, enquiries and cancellations professionally.
• Respond to telephone, email and online booking enquiries.
• Provide accurate information on room types, rates, packages and resort facilities.
• Maintain accurate reservation records and guest profiles.
• Coordinate closely with Front Office, Housekeeping and other departments.
• Deliver excellent customer service and ensure guest satisfaction.

Requirements:

• Previous experience in hotel reservations or Front Office is preferred.
• Good communication and computer skills.
• Must be experienced in Opera and Outlook.
• Professional telephone manner and strong attention to detail.
• Ability to work under pressure and as part of a team.
• Must have good follow up skills, attention to detail, and be able to meet deadlines for correspondence and reports.
• Have flexibility with working hours, work under pressure and is a team player.
• Must be a self-starter and be able to work unsupervised.
• Must have a clean police record.

WHAT WE ARE LOOKING FOR

We are looking for team members who demonstrate:
Professionalism | Reliability | Teamwork | Positive Attitude | Excellent Guest Service

 HOW TO APPLY

Interested candidates are invited to submit their Cover Letter/CV and relevant qualifications/certificates, at least two recent Employment References to the

The Human Resources Manager

C/- Tokatoka Resort PO Box 9305, Nadi Airport Fiji Islands

Email: hradmin.tokatoka@warwickhotels.com 

Applications close Tuesday 13 October 2026

Only shortlisted candidates will be contacted.

Creating memorable experiences for our guests through exceptional service.