Fiji Airways
Gold Coast QLD, Australia
Brisbane
Customer Service Duty Manager - Gold Coast (Part-Time)
Reporting to the Head of Ground Operations - Queensland, the Customer Service Duty Manager - Gold Coast is responsible for supervising the delivery and achievement of Customer Service and operational objectives to promote and champion a safety culture, FJ's World Class Apex rating and ensure on-time performance through collaborative engagement in accordance with contracted Service Level Agreements and other regulatory authorities.
Key Responsibilities
Key responsibilities include but are not limited to:
Drives and motivates the staff to achieve the best results by exemplifying integrity, professionalism and excellent communication skills while keeping the customer at the heart of everything we do.
Maximises revenue through anciliary sales and minimises financial risks caused by irregular operations.
Conducts pre-flight system checks (using Amadeus...